Egypt Job Openings
Orange Business
Technical Support Engineer
Cairo
September 17, 2024
Votre rôle
To provide support through the Service Excellence Process to GDO Customers:
1- Processing Customers calls/inquiries.
2- Incident Management.
3- Change Management.
4- Ensuring a professional and consistent delivery of quality services to our customers.
5- Will act as a professional first point of contact for the customer.
6- Accurately log all incidents/changes in a timely and effective manner.
7- Diagnose fault-related cases both proactively and reactively by effectively utilizing software diagnostics and other network/products utility program whenever possible.
8- Provide continual updates to the Customer and use internal escalation process when necessary in order to meet contractual and performance objectives.
9- Coordinate with all the necessary internal departments or vendors to achieve fault resolution within SLAs.
10- Own/Resolve the incidents/changes from creation to resolution.
11- Document all troubleshooting and incident management actions via the ticketing systems.
Votre profil
1- Excellent interpersonal and communication skills.
2- Willingness to learn complex customer infrastructure and understand services delivered by Orange Business.
3- Willingness to develop technically.
3- Friendly & ready to work within a team.
4- Excellent customer skills are required.
5- Customer oriented.
6- Objective/Goal oriented.
7- Problem solving skills and ability to absorb customer heat.
8- Ability to work in a dynamic environment with rapid changes.
9- Excellent Multitasking skills.
10- CCNA certificate is a huge plus.
11- Preferred to have knowledge in any on the below:
a- SDWAN technology
b- Zscaler technology
c- Advanced Routing & Switching
d- LAN technologies
e- Network Security technologies
12- English fluency is a must, French fluency is a huge plus.
Le plus de l'offre
Educational background and Professional Experience:
1- Bachelor of Sceinces in Engineering, Telecommunications or Computer Science.
2- (0 -2) years of experience in similar scope.
Entité
Global Delivery & OperationsOrange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business
Contrat
CDI
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