Finland Job Openings
SantaPark Arctic World
Hotellipalvelija / Hotel Valet - Guest Service
Rovaniemi
August 9, 2024
Arctic Tree House Hotel is a luxury hotel that brings comfort luxury and Lappish hospitality to life in a new way for our guests worldwide. We aim to make every guest's stay a lifelong memory and ensure guests feel at home through our service and atmosphere.
We are looking for new talents for Winter 2024-2025 from Finland and around the world
Are you our new
Hotel Valet?
(Main season 11/2024-3/2025)
Job description
Guest Service Team plays a crucial role in warmly welcoming and taking care of our in-house guests. The Valet and the front desk reception team work extremely closely to manage the guest service duties. This role is hospitality- and customer service-driven. Duties include:
High-end customer service
- Welcoming Guests, opening the car doors, assisting with luggage
- Serving welcome drinks and helping with the check-in process
- Driving guests to and from the rooms
- Delivering breakfast and room service
- Rooming guests, explaining how to use the Sauna, Fireplace, etc.
- Helping guest with their requests
- Upselling activities and giftshop retail products
- Managing the luggage room
- Preparing outside private dining areas
- Delivering wood to the fireplaces
- Maintaining the cleanliness of the valet cars
- Maintaining the outdoor sports equipment
- Shoveling snow from entrances, helping Housekeeping Team if needed
- Running errands
- Capable of completing work tasks independently as well as working in a team
- Problem-solving skills & you are self-driven
- Outgoing personality with good communication skills
- Motivation to learn
- Valid driver license
- Fluent English language
- Ability to legally work in Finland (Finnish working visa or EU Residence)
- Additional languages
- Ability to read different situations and adapt to them
- Previous experience in the Hotel industry
- Being charismatic and you have small talk skills
- Job-specific work training prior to the start of the season
- A fun international work environment
- A once-in-a-lifetime opportunity to work in the capital of Finnish Lapland
- Hourly salary (+supplements, holiday compensation)
- Collective Agreement for the Hotel, Restaurant and Leisure Industry (Sundays and official holidays are double paid in Finland)
- Flexible working hours from Monday to Sunday with alternating days off
- Average work hours 90 h/3 week
- Day and evening shifts
- Company benefits (check the career page)
- Supported accommodation
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