Finland Job Openings

SantaPark Arctic World

Hotellipalvelija / Hotel Valet - Guest Service

Rovaniemi

August 9, 2024

Santa Park Arctic World is a family-owned company with a big heart and a passion for excellence. Nestled in the heart of the Arctic, we offer a blend of luxury, local traditions, magic, and natures wonders all year round.
Arctic Tree House Hotel is a luxury hotel that brings comfort luxury and Lappish hospitality to life in a new way for our guests worldwide. We aim to make every guest's stay a lifelong memory and ensure guests feel at home through our service and atmosphere.

We are looking for new talents for Winter 2024-2025 from Finland and around the world
Are you our new
Hotel Valet?
(Main season 11/2024-3/2025)
Job description
Guest Service Team plays a crucial role in warmly welcoming and taking care of our in-house guests. The Valet and the front desk reception team work extremely closely to manage the guest service duties. This role is hospitality- and customer service-driven. Duties include:
High-end customer service

Welcoming Guests, opening the car doors, assisting with luggage
Serving welcome drinks and helping with the check-in process
Driving guests to and from the rooms
Delivering breakfast and room service
Rooming guests, explaining how to use the Sauna, Fireplace, etc.
Helping guest with their requests

Also, tasks include

Upselling activities and giftshop retail products
Managing the luggage room
Preparing outside private dining areas
Delivering wood to the fireplaces
Maintaining the cleanliness of the valet cars
Maintaining the outdoor sports equipment
Shoveling snow from entrances, helping Housekeeping Team if needed
Running errands

General requirements

Capable of completing work tasks independently as well as working in a team
Problem-solving skills & you are self-driven
Outgoing personality with good communication skills
Motivation to learn
Valid driver license
Fluent English language
Ability to legally work in Finland (Finnish working visa or EU Residence)

Considered as an advantage

Additional languages
Ability to read different situations and adapt to them
Previous experience in the Hotel industry
Being charismatic and you have small talk skills

What to expect:

Job-specific work training prior to the start of the season
A fun international work environment
A once-in-a-lifetime opportunity to work in the capital of Finnish Lapland
Hourly salary (+supplements, holiday compensation)
Collective Agreement for the Hotel, Restaurant and Leisure Industry (Sundays and official holidays are double paid in Finland)
Flexible working hours from Monday to Sunday with alternating days off
Average work hours 90 h/3 week
Day and evening shifts
Company benefits (check the career page)
Supported accommodation

Please send your application below and attach your CV with a picture; we look forward to it!

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