Key User, GD Development

• Issue Resolution and Guidance: Address daily issues in the spare parts flow and provide guidance to Delivery Coordinators within Global Distribution and other stakeholders. Identify problems, determine root causes, resolve issues, or ensure they are resolved by the appropriate parties.
• Process and System Development: Engage in activities aimed at continuously developing and enhancing our processes and systems.
• User Validation Testing: Participate in User Validation Testing (UVT) for SAP and other systems to ensure their effectiveness and reliability.
• Cross-Functional Collaboration: Participate in cross-functional workshops focused on developing new processes.

• Process Enhancement: Continuously strive to improve our processes to ensure customer satisfaction and eliminate waste.
• System Monitoring and Troubleshooting: Proactively monitor system issues and seek prompt solutions to ensure smooth operations through automated systems (such as SAP) related to transportation, customs/VAT, and documentation.
• Customer Satisfaction: Ensure on-time delivery in accordance with order specifications, including delivery date, cost, and quality, to maintain high levels of customer satisfaction.
• Non-Conformity Management: Respond swiftly to non-conformities by identifying the root cause, informing the responsible party, or resolving the issue immediately when possible, or by engaging relevant experts/stakeholders.

• Training and Coaching: Provide training and coaching to colleagues within Global Distribution and key stakeholders.
• Change Management: Lead change management initiatives related to the adoption of new tools and processes.
• Proactive Issue Resolution: Address issues, propose proactive solutions, and co-create processes with relevant stakeholders.
• Process Documentation: Continuously create and review process instructions to ensure clarity and effectiveness.

• Educational Background: BSc in Business Administration, Logistics, International Business, or a related field.
• Experience: Preferably 3 – 5 years of experience within Global Distribution, Logistics & Supply Chain, or in similar roles.
• Technical Knowledge: Deep knowledge of Global Delivery processes, SAP, and other related systems.
• Analytical Skills: Excellent analytical skills and high attention to detail.
• Language Proficiency: Excellent command of English, both written and spoken.
• Ownership and Accountability: Strong ownership and accountability over various processes.
• Industry Knowledge: In-depth knowledge of Incoterms, logistics, and transportation.
• Communication and Teamwork: Excellent communication, cooperation, and teamwork skills.
• Problem-Solving: Excellent problem-solving skills.
• Flexibility: Flexible approach to work; open and willing to adapt to change and act as a driver for change.
• Additional Skills: Experience with RPA (Robotics Process Automation) is advantageous.