KONEis aglobal leader in the elevator and escalator industry: our job is to make the world's cities better places to live. At KONE, our mission is to improve the flow of urban life. As a global leader in the elevator and escalator industry, KONE provides elevators, escalators, and automatic building doors, as well as solutions for maintenance and modernization, which add value to the life cycle of any building.

KONE Commercial & Operations global team ensures we are the most competitive in each of our businesses, throughout the lifecycle.
We are now looking for a

Manager, Commercial Excellence

for the Sales Operations & Customer Service team within our Global Service Business. The heart and soul of KONE Service Business Sales is the Frontline, where our salespeople handle thousands of customer visits both on-site and remotely every day. They support and are supported by teams in Service Delivery and Customer Service, enabling the best possible customer experience together on a daily basis. Your purpose is to drive commercial and pricing excellence for Service Business by focusing on profitability drivers and enablers. You will report to the Head of Sales Operations & Customer Service.

Key responsibilities include:

• Pricing excellence development, including close collaboration with Area and Frontline colleagues to drive pricing excellence with our salespeople
  

• Business ownership of the Global KONE Tools for Commercial Excellence, including KONE Customer Care Tendering Tool, Pricing Tools and others
  

• Ownership of key processes within Service Business Commercial Excellence focusing on Profitability, including but not limited to Escalations, Smart renegotiations, Maturity model, Discount Management and Full Contract Profitability
  

• Drive pricing excellence of the Service Business Offering
  

• Close collaboration with KONE Areas and Frontlines to identify the cornerstones of global Commercial Excellence, listening and learning with the markets to see how Global Business Line can drive value for the customer
  

• Collaborate as a key member of the Service team in other end-to-end business development initiatives, contributing as a Subject Matter Expert in Pricing and Commercial Excellence to the shared success of the full KONE team
  

• Engage actively with IT, Human Resources, Finance and other colleagues to build strong working relationships across the global teams for the benefit of the Areas and Frontlines
  

• Act as a Global Business Partner towards Area Pricing and Commercial Excellence stakeholders
  

Requirements for the role:

• Minimum 3-5 years of experience with commercial excellence / pricing responsibility, including either frontline or area exposure
  

• Proven track-record of working with pricing, e.g. escalation processes, list price management, discount management, contract options management, contractual terms & conditions
  

• Strong commercial acumen, experience and knowledge of key Service financials
  

• Conceptual and analytical ability in global context proven from previous roles, capability to pull together data from various systems and build cohesive insights and recommendations
  

• Ability to establish structure, simplify complexity and establish presentation storylines
  

• Strong people skills enabling effective collaboration
  

• Business degree in a relevant field
  

• Full professional proficiency in English
  

The position requires travelling for approximately 15% of your time. The position is preferably located in Espoo (Finland), but location in other KONE sites is negotiable.

For more information on the position, please contact the hiring manager Tiina Nurminen preferably via phone on Monday, September 23rd 9-10 EET or Monday, September 30th 13:30-15:30 EET (+358 40738 4142).
Please submit your application latest on September 30th, 2024.
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Keskitymme KONEella luomaan innovatiivista ja yhteistyöhön perustuvaa työskentelykulttuuria, jossa jokaisen panosta arvostetaan. Työntekijöiden sitoutuminen on meille avainasemassa, ja rohkaisemme jokaista osallistumaan ja jakamaan tietoa ja ideoita. Yritysvastuu on oleellinen osa yrityskulttuuriamme ja päivittäisiä toimiamme. Noudatamme eettisiä liiketoimintamenettelyitä ja pyrimme kehittämään yhdessä tekemisen kulttuuria, jossa työntekijät luottavat toisiinsa ja kunnioittavat toisiaan ja jossa hyvät suoritukset huomioidaan. Erinomaisena työpaikkana olemme ylpeitä voidessamme tarjota erilaisia kokemuksia ja mahdollisuuksia, joiden avulla saavutat ura- ja henkilökohtaiset tavoitteesi ja voit elää terveellisesti ja tasapainoisesti.

Lue lisää www.kone.com/careers

Espoo

92600 Asnières-sur-Seine

Varsova

20016 Pero, Milano

Pozuelo de Alarcón, Madrid

164 45 Kista

Hannover

Chertsey, Yhdistynyt kuningaskunta

Kokopäiväinen, Vakituinen

Yli 100 000 000 €