Finland Job Openings
UPM
Manager, Digital Customer Experience
Helsinki
FULL TIME
September 5, 2024
Greetings from your future manager
What you will do
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Create customer digital journey program and help direct execution in conjunction with Sales and Supply Chain organization
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Support customer integration implementations via APIs, EDI, etc
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Define targets, metrics and drive adoption internally and with customers
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Nurture, build, lead organization to develop digital mindset
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Acts as Solution manager for our CRM application, Salesforce, working with the user organization to create and execute development roadmap
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Support and coordinate technology development with on time, on budget and high quality outcomes with IT suppliers and internal developers
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Act as data owner and support reporting needs for all CRM and customer portal content in reporting tools such as Power BI
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Work with other solution owners, IT members and business support to develop and optimize overall UPM Pulp solution landscape
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Contribute to the implementation of generative AI apps in various areas of UPM Pulp
Who you are
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You are an enthusiastic, engaging, self-driven and transformative leader with fluency working between the technology and business
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You have a great understanding of commercial functions & operations, and able to identify key opportunities to digitalize
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You have a relevant Master’s degree or equivalent education
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You have demonstrated ability in driving change and leveraging technology to accelerate change and impact
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You are able to coordinate multiple priorities and are able to adapt to the changing demands of a dynamic business environment
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You have well-developed collaboration and communication skills, both oral and written in English, and the ability to relate well with a wide range of colleagues and constituents
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You have good technical knowledge of key software applications such as Salesforce (Sales, Service, Marketing, Community cloud) and solid background in software technologies and development
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You have prior experience growing digitalization projects and customer integration
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You have familiarity and prior experience with AI, machine learning, predictive analytics, as well as motivation for impact and change
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A meaningful job – We have an inspiring purpose ‘We create a future beyond fossils.’ Our work is impactful and transformative.
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A caring community – Our community is built on great team spirit and shared commitment. We care about each other and the well-being of our colleagues. We support the work-life balance of all our employees.
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Development opportunities – We offer you great opportunities to learn and grow throughout your career. We are an international, multi-business organization offering plenty of avenues for personal growth.
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Responsible employer - Sustainability is at the core of everything we do. We are committed to ambitious, science-based sustainability targets in all areas from climate change to biodiversity. We foster diversity and inclusivity, offering a work environment in which everyone can be themselves.
Additional information
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