Germany Job Openings

Serco Europe

FM Service Desk Operator

Frankfurt am Main

October 21, 2024

Job IntroductionSerco is a partner of choice to the European Institutions and other International Organisations. For the past 30 years, we have been providing European and International Organisations a wide range of services including ICT services in support, infrastructure, operations and development as well as managing different contact centres for the key European Institutions, agencies and organisations across Europe.
We are currently seeking an experienced and dynamic FM Service Desk Operator to join our team in Frankfurt
Main Responsibilities Responsibilities :
  • Handling Incoming Calls
  • Service Request Ticket Management
  • Meeting Room & Service Bookings
  • Customer Support & Communication
  • Data Management & Reporting
  • Collaboration with FM Teams
  • Continuous Improvement
Successful Candidate
  • Secondary school graduation (preferably high school graduation / Abitur) plus professional education
  • Minimum 3 years of relevant professional experience and in case of existing academic study
  • 2 years of professional experience in relevant fields
  • Excellent customer service skills as well as very good communication and diplomacy skills
  • Basic technical expertise for the scope of the Managed Services
  • Basic knowledge of Facility Management standards such as GEFMA
  • Good knowledge of invitation management and processes for conferences meetings and of respective tools
  • Good knowledge of ticket systems or CAFM software, e.g. Planon;
  • Good knowledge of Switchboard systems, e.g. Peter Connects;
  • Good knowledge of MS Office (Outlook, Word, Excel);
  • English skills level C1 (according to the "self-assessment grid" available on the Europass website: https://europa.eu/europass/en);
  • German skills level C1 (according to the "self-assessment grid" available on the Europass website: https://europa.eu/europass/en).
About The CompanySerco is a leading provider of public services. Our customers are governments or others operating in the public sector. We gain scale, expertise and diversification by operating internationally across five sectors and four geographies: Defence, Space, Justice & Immigration, Transport, Health and Citizen Services, delivered in UK & Europe, North America, Asia Pacific and the Middle East. More information can be found at Serco | Europe
Why should you join Serco ?
  • Chance to contribute to innovation in the public services sector
  • A company passionate about diversity and inclusion
  • Permanent employment with comprehensive Serco Benefits package.
We are diverse and inclusive organisation
At Serco, we see people first and foremost for their performance and potential and we are committed to supporting the needs of all our colleagues. It’s a mix of people from different backgrounds, experiences and opinion that keeps our culture strong and vibrant.
We believe in equity so we strongly encourage applications from a diverse range of candidates. Disabled applicants who meet the minimum criteria for the job are encouraged to apply and demonstrate their abilities in an interview. We also welcome a conversation about any adjustments that would make the interview process more accessible for you. Wherever possible we are open to discussions around flexible working and we operate a hybrid work structure in many of our business areas.
In the UK we are proud to be a Disability Confident Leader in the government’s scheme and hold the Gold Inclusive Employer Standard; in Belgium we are partner of Diversicom and member of Charter der Vielfalt in Germany.
If you have any questions please do not hesitate to reach out to The Serco Europe Recruitment Team
Important
Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law.
Please contact the recruitment team if needed
Data Protection:
For more information on how the personal data is processed, please see the link Data Protection policy here.
Package Description
  • Competitive Salary
  • Corporate Benefits Package
  • Chance to make a positive difference in a company passionate about diversity and inclusion.
Further information available from the Serco Europe Recruitment Team
New Job Alerts
Pwc Germany

Rechtsreferendar Legal (w/m/d)

Frankfurt am Main

FULL TIME & PART TIME

November 19, 2024

View Job Description
Pwc Germany

Praktikum / Werkstudent Legal (w/m/d)

Berlin

FULL TIME & PART TIME

November 19, 2024

View Job Description
Zentrale Deutschland

Servicemonteur (m/w/d)

FULL TIME

November 19, 2024

View Job Description
implantcast

Ingenieur:in / Meister:in / Techniker:in als Teamleiter:in Finish Medizintechnik

Buxtehude

November 19, 2024

View Job Description
Pava Partners
Germany AG

Vice President/Director M&A (m/w/d)

Leipzig

FULL TIME

November 19, 2024

View Job Description
Löwenstein Medical SE & Co. KG

Leiter entwicklungsbegleitendes Qualitätsmanagement für Medizinprodukte (m/w/d)

Hamburg

November 19, 2024

View Job Description
Havas Group

Werkstudent/in im Bereich Online/ Digital Marketing (all gender)

Frankfurt am Main

PART TIME

November 19, 2024

View Job Description
Looking for similar job?
Marathon Targets

Field Service Representative - Germany

Frankfurt am Main

FULL TIME

August 27, 2024

View Job Description
SIG Group

Field Service Engineer Germany (f/m/d)

Linnich

FULL TIME

August 20, 2024

View Job Description
SHL

Professional Services Intern - Based in Germany, Italy or Netherlands

FULL TIME

August 26, 2024

View Job Description
Majorel Münster GmbH

Customer Service Representative English (m/f/d) - 100% Homeoffice

Münster

August 8, 2024

View Job Description
The Exchange

Food Service Worker

August 20, 2024

View Job Description
NVision Imaging Technologies

Customer Service Representative (m/f/d)

FULL TIME

August 10, 2024

View Job Description
See What’s New: Serco Europe Job Opportunities
Serco Europe

Financial Analyst - Business

Roma

November 19, 2024

View Job Description
Serco Europe

IV&V Engineer

Roma

November 14, 2024

View Job Description
Serco Europe

Instrument Engineer (SAR)

Roma

November 7, 2024

View Job Description
Serco Europe

Satellite & Ground Segment Engineer

Roma

November 7, 2024

View Job Description
Serco Europe

Instrument Engineer (Hyperspectral)

Roma

November 7, 2024

View Job Description
View More Jobs by Serco Europe
New Job Alerts
Pwc Germany

Rechtsreferendar Legal (w/m/d)

Frankfurt am Main

FULL TIME & PART TIME

November 19, 2024

View Job Description
Pwc Germany

Praktikum / Werkstudent Legal (w/m/d)

Berlin

FULL TIME & PART TIME

November 19, 2024

View Job Description
Zentrale Deutschland

Servicemonteur (m/w/d)

FULL TIME

November 19, 2024

View Job Description
implantcast

Ingenieur:in / Meister:in / Techniker:in als Teamleiter:in Finish Medizintechnik

Buxtehude

November 19, 2024

View Job Description
Pava Partners
Germany AG

Vice President/Director M&A (m/w/d)

Leipzig

FULL TIME

November 19, 2024

View Job Description
Löwenstein Medical SE & Co. KG

Leiter entwicklungsbegleitendes Qualitätsmanagement für Medizinprodukte (m/w/d)

Hamburg

November 19, 2024

View Job Description
Havas Group

Werkstudent/in im Bereich Online/ Digital Marketing (all gender)

Frankfurt am Main

PART TIME

November 19, 2024

View Job Description