Job IntroductionSerco is a trusted provider of services to National Space Agencies and the European Space Agency (ESA), we have over 40 years’ experience supporting the space sector and providing services for all stages of our customer’s space missions.

Serco has made significant contributions at EUMETSAT in Darmstadt, supporting a diverse array of meteorological satellite missions and projects. Serco provides essential engineering, technical, and management services, playing a crucial role in the operations and maintenance of satellite ground segments. Their expertise in satellite control, data processing, and system integration has earned them accolades, including 'Excellence in Service' awards from EUMETSAT. Serco’s dedicated efforts ensure the reliable dissemination of vital weather and climate data, underscoring their commitment to innovation and excellence in the field of meteorological satellite operations.

On behalf of our customer EUMETSAT, we are looking for a Ground Stations Operations Engineer.
You would be working on-site at EUMETSAT’s site in Darmstadt, with a generous distribution of working hours into the hybrid model.

Your mission is to provide Routine Operations services for the operational ground stations for EUMETSAT Geostationary Earth Orbit (GEO) and Low Earth Orbit (LEO) missions. You would also provide services for the evolution of operational ground stations for all EUMETSAT GEO and LEO missions. Additionally, you would provide services for the Operations Preparation of ground stations, their monitoring functions and test tools for future EUMETSAT GEO and LEO missions.
Main Responsibilities As Ground Stations Operations Engineer. you will concentrate your activities on the following:
Routine Operations:

• Conduct and coordinate routine and special operations.
• Monitor the performance and quality of the ground stations, report and investigate anomalies, participate in the correction of anomalies and propose evolutions.
• Create and maintain schedules.
• Contribute to the preparation and maintenance of documentation to perform routine, non-routine and contingency operations activities including operational procedures, working practices and user guides in accordance with EUMETSAT’s document management and configuration control processes.
• Contribute to the maintenance of statistics databases and monitoring systems.
• Provide statistics and inputs for periodic OPS reporting as defined in operations documentations.
• Provide periodic inputs to mission Key Performance Indicators (KPIs).
• Contribute the medium and long-term operations planning.

Providing services for evolution of operational ground stations:

• Contribute to the definition of evolutions including requirements specifications and further development.
• Evaluation of the technical requirements, and assessment of their compliance with the relevant ground segment requirements.
• Contribute to the operational validation of upgrades, and the compilation of relevant operational validation reports.
• Contribute to the operational validation activities of ground stations evolutions, and to compilation of relevant validation reports.
• In coordination with the relevant TSS division (Technical and Scientific Support) department, define and implement procedures and tools for the monitoring of ground stations.

Providing services for the operations preparation of ground stations, monitoring functions and test tools for future missions:

• Contribute to reviews, particularly identifying system deficiencies, raising operational risks and suggest their potential resolution.
• Contribute to workshops with providing ground stations expertise.
• Contribute to the preparation and tracking of the status for configuration items validation and Operational Scenario Validation (OSV).
• Contribute to the definition of operations concepts, operations preparations and commissioning activities.
• Contribute to the integration, verification and validation test campaigns with the relevant ground segments.
• Contribute to the definition of transition plans.
• Contribute to the generation of operational documentation.

Successful Candidate Do you think you are the person we are looking for? See below what experience or knowledge you should bring :

• University degree or equivalent in an engineering or relevant scientific discipline.
• At least 5 years’ experience in the operations of complex ground stations systems (TT&C and Mission Data Acquisition) in support of multiple Geostationary (GEO) and/or Low Earth Orbit (LEO) spacecraft.
• Experience in verification and validation of complex ground stations systems.
• Ability to diagnose and correct first-line ground stations’ hardware and software failures.
• Document management and configuration control processes.
• Strong experience in analysis, synthesis and presentation skills.
• Strong interpersonal, communication and reporting skills and ability to apply them to the interactions within the ground stations team and between the teams in a multi-disciplinary context.
• Strong ability to learn and develop the needed skills and knowledge to contribute to the operations of this service.
• Strong capability to write accurate, concise, focused and consistent technical documentation and reports.
• Fluent in English.

Nice to have:

• Demonstrated experience in managing service teams.
• Experience with the implementation of major upgrades or evolutions of operational ground stations and their operational validation.
• Definition, verification, and validation of interfaces between ground stations and ground segments.
• Preparation of requirements, design, interfaces and testing documentation.
• Definition of user interfaces for operations (HMI, reports, etc).
• Relevant technical standards (e.g. ECSS, CCSDS).
• Baseband operation and configuration.
• Dataminer, Monitoring and control tool.
• Space Link Extension (SLE) operation and/or configuration.

On Offer:
Relocation allowance: including a one-way flight ticket, transportation from the airport to a temporary hotel, and one month of paid accommodation while securing permanent housing

• Hybrid working model

• 30% subvention on Deutschland ticket

• Gym membership discount

• Participation in pension and health scheme

• 30 days of holiday

Relocation:
Darmstadt, Germany, offers a central location in Europe, making it an ideal base for travel and business within the EU. Major cities are well-connected by road, rail, and air, with Frankfurt Airport being one of Europe's busiest and most well-connected airports, facilitating easy international travel.

Serco GMBH offers relocation support for all EU passport holders that are planning to relocate to Germany and work for EUMETSAT.
DE&I:
Diversity, Equity & Inclusion at Serco GMBH is based on a culture where every voice is heard, and every employee feels valued. Working together as one team, we can enhance the experience of our people and teams, improve the value of our solutions to better serve the missions of our customers, and make an impact in our world.
If the provided information caught your eye and you are keen on proceeding with the application,
I would ask you to provide me with the following information:

• Latest CV (Europass format in English)

• Your notice period

• Eligibility to work in the EU

• Current and expected salary

• Filled out the attached Skills Matrix

About The CompanySerco is a leading provider of public services. Our customers are governments or others operating in the public sector. We gain scale, expertise and diversification by operating internationally across five sectors and four geographies: Defence, Space, Justice & Immigration, Transport, Health and Citizen Services, delivered in UK & Europe, North America, Asia Pacific and the Middle East. More information can be found at Serco | Europe
Why should you join Serco ?
At Serco not only is the nature of the work we do important, everyone has an important role to play.
Meaningful and vital work - You’ll contribute to methodologically intercepting challenges whilst achievements will also be recognised and celebrated.
A world of opportunity - You’ll be wholeheartedly supported with development and career progression
Great people - You’ll become an integral member of a well-defined and supportive team who believe passionately in the value of our work. We are a company passionate about diversity and inclusion.
About Serco
Serco provides the User Helpdesk and Data Centre Operations Service of the European Organisation for the Exploitation of Meteorological Satellites (EUMETSAT), which plays a key role in enhancing the use of EUMETSAT data, products and data services.
The main objective of the service is to ensure effective and user-driven service to support the provision of data, both real-time and offline, as well as to provide comprehensive technical information to support all forms of user enquiries relating both to current operational services and to future satellite programmes of EUMETSAT.
We are diverse and inclusive organisation
At Serco, we see people first and foremost for their performance and potential and we are committed to supporting the needs of all our colleagues. It’s a mix of people from different backgrounds, experiences and opinion that keeps our culture strong and vibrant.
We believe in equity so we strongly encourage applications from a diverse range of candidates. Disabled applicants who meet the minimum criteria for the job are encouraged to apply and demonstrate their abilities in an interview. We also welcome a conversation about any adjustments that would make the interview process more accessible for you. Wherever possible we are open to discussions around flexible working and we operate a hybrid work structure in many of our business areas.
In the UK we are proud to be a Disability Confident Leader in the government’s scheme and hold the Gold Inclusive Employer Standard; in Belgium we are partner of Diversicom and member of Charter der Vielfalt in Germany.
If you have any questions please do not hesitate to reach out to The Serco Europe Recruitment Team
Important:
Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law.
Applicants are reminded that they will be requested to produce such documentation during the recruitment process.
Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization.
Data Protection:
For more information on how the personal data in your application is process, please see the link Data Protection policy here.

Package Description What we offer if you join our amazing team:

• Relocation allowance: including a one-way flight ticket, transportation from the airport to a temporary hotel, and one month of paid accommodation while securing permanent housing
• Hybrid working model
• 50% subvention on Deutschland ticket
• Gym membership discount
• Participation in pension and health scheme
• 30 days of holiday