Job IntroductionSerco is a partner of choice to the European Institutions and other International Organisations. For the past 30 years, we have been providing European and International Organisations a wide range of services including ICT services in support, infrastructure, operations and development as well as managing different contact centres for the key European Institutions, agencies and organisations across Europe.
We are currently seeking an experienced and dynamic IT Service Desk Agent to join our team in Cologne Office.
Main Responsibilities

• User account creation/modification/closure/deletion and access rights management via MS AD or successor;
• Mailbox creation/management/closure via MS exchange Admin Center, Maas360 or successor;
• Phone and Jabber instant messaging configuration/management via Cisco Unified Communications System or successor;
• Webex account creation/modification/closure via service provider portal;
• MFA support via MS Azure portal or successor;
• Introducing new comers to the IT environment;
• Project support such Softphones, mailbox cleanup, network share reorg exercise, etc.;
• Training and coaching support for (new) IT services;
• Communication support (intranet, maintenance messages, etc.);
• Basic maintenance on local printers, MFDs and print server (toner and supplies replacement, remove paper jams, user administration, etc.);
• Checking filtered mails via Spam Management Engine Spam Titan or successor;
• Backup/Restoration of local files via Veritas DLO or successor;
• Ticket creation and follow up on tickets on ticketing tools of external service providers and sync to the EASA ticketing tool Omnitracker or successor;

Successful Candidate

• Knowledge or preferably professional experience in image deployment
• German at Level B2 or higher
• High- Flexibility, including to work at night and during weekends as a response to crisis situations or planned activities such as inventory exercise.
• Ability to work accurately under pressure and tight deadlines.
• EU nationality is mandatory

About The CompanySerco is a leading provider of public services. Our customers are governments or others operating in the public sector. We gain scale, expertise and diversification by operating internationally across five sectors and four geographies: Defence, Space, Justice & Immigration, Transport, Health and Citizen Services, delivered in UK & Europe, North America, Asia Pacific and the Middle East. More information can be found at Serco | Europe
Why should you join Serco ?

• Chance to contribute to innovation in the public services sector
• A company passionate about diversity and inclusion
• Permanent employment with comprehensive Serco Benefits package.

We are diverse and inclusive organisation
At Serco, we see people first and foremost for their performance and potential and we are committed to supporting the needs of all our colleagues. It’s a mix of people from different backgrounds, experiences and opinion that keeps our culture strong and vibrant.
We believe in equity so we strongly encourage applications from a diverse range of candidates. Disabled applicants who meet the minimum criteria for the job are encouraged to apply and demonstrate their abilities in an interview. We also welcome a conversation about any adjustments that would make the interview process more accessible for you. Wherever possible we are open to discussions around flexible working and we operate a hybrid work structure in many of our business areas.
In the UK we are proud to be a Disability Confident Leader in the government’s scheme and hold the Gold Inclusive Employer Standard; in Belgium we are partner of Diversicom and member of Charter der Vielfalt in Germany.
If you have any questions please do not hesitate to reach out to The Serco Europe Recruitment Team
Important
Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law.
Please contact the recruitment team if needed
Data Protection:
For more information on how the personal data is processed, please see the link Data Protection policy here.
Package Description

• Freelancer Contract
• Chance to make a positive difference in a company passionate about diversity and inclusion.

Further information available from the Serco Europe Recruitment Team