Germany Job Openings

Sharp Brains Ltd

IT Support Engineer (m/w/d)

Munich

FULL TIME

October 21, 2024

Job Description: EUC Support Engineer
Position: EUC Support Engineer
Working Hours: Standard Business Hours (Monday - Friday)
Language: Bilingual (English + German language)
Job Type: Full-time
Location: Munich, Germany
Employment Type: Fixed Term Contract
Preferred Contract: B2B with Sharp Brains Limited (UK) – The candidate should be eligible to contract/file taxes as a Self-Employed individual or through an Umbrella company.
About Us:
Sharp Brains Limited is a global IT services company, providing deskside and network support services. Registered in the UK, we have an offshore team in Pakistan and onsite staff offering field support globally, backed by a 24x7 service desk.
Scope of Work:
Role: End User Computing (EUC) L1 Support
Preferred Languages: English, German
Platform: Client Windows desktop/end-user technologies, collaboration tools, mobile technologies, printing services, video conferencing, network/remote access.
This role works closely with the service desk to address end-user break/fix and other support functions.
Key Responsibilities:
  • Provide second-level support for desktop systems, printers, and operating systems issues.
  • Consult and guide users on hardware and software queries.
  • Collaborate with IT Services, Data Center, and Network Infrastructure teams.
  • Install, maintain, and upgrade equipment and infrastructure.
  • Run proactive diagnostic tests to identify and resolve system issues.
  • Support both Windows and OS-X platforms.
  • Provide expertise in MS Office (Windows and Mac).
  • Utilize remote support technologies like Microsoft Remote Desktop, Apple Remote Desktop, and VNC.
  • Remove viruses and spyware from Windows systems using relevant tools.
  • Identify, research, and resolve technical problems, including performing Root Cause Analysis (RCA).
  • Respond to service tickets, emails, phone calls, and dispatched requests.
  • Document, track, and monitor issues to ensure timely resolution within SLA agreements.
  • Install, configure, and maintain PCs, Macs, peripherals (printers, scanners), and other devices like i Phones, i Pads, Mac Books, and laptops.
Required Skills and Experience:
  • Proficient in troubleshooting both Windows and OS-X platforms.
  • Strong experience with remote support tools.
  • Knowledge of MS Office (Windows and Mac).
  • Expertise in virus/spyware removal tools.
  • Strong problem-solving skills and a proactive approach to issue resolution.
Job Types: Full-time, Contract
New Job Alerts
GLS Group

Assistenz (w/m/d) Office Management/ Group IT Direktoren

Eschborn

FULL TIME & PART TIME

November 14, 2024

View Job Description
Kermi GmbH

Industriemeister Bereich Duschdesign (m/w/d)

Plattling

November 14, 2024

View Job Description
KEUCO GmbH & Co. KG

Fachkraft für Lagerlogistik (m/w/d)

Hemer

November 14, 2024

View Job Description
Eurofins Germany Food Testing

Mitarbeiter/Quereinsteiger (m/w/d) für die Zentrale Probenvorbereitung

Hamburg

FULL TIME

November 14, 2024

View Job Description
ADM

Power Plant Engineer (m/w/d)

Hamburg

November 14, 2024

View Job Description
Pwc Germany

Praktikum / Werkstudent FS CMAAS (w/m/d)

Hamburg

FULL TIME & PART TIME

November 14, 2024

View Job Description
CTC GmbH

Working student (d/f/m) to support executive office & finance

Stade

PART TIME

November 14, 2024

View Job Description
Airbus Operations GmbH

Master Thesis (d/f/m) in the field of Cabin Accessibility

FULL TIME

November 14, 2024

View Job Description
Looking for similar job?
KBR

LCV APS-2 Germany: Associate IT Customer Support Technician - Contingency

Dülmen

FULL TIME

August 7, 2024

View Job Description
FST

Front Line Technical Support (Remote)

Aachen

PART TIME

August 21, 2024

View Job Description
French Consulting

Customer Service Support

Wiesbaden

FULL TIME

August 9, 2024

View Job Description
Crytek GmbH

Junior Customer Support Representative (Onsite in Frankfurt)

Frankfurt am Main

August 17, 2024

View Job Description
Global Climate Forum e.V.

Researcher Position on Advancing Democracy Worldwide by Computer Supported Debates

Berlin

FULL TIME & PART TIME

August 25, 2024

View Job Description
EUC TECHS

IT Support Specialist

Rothenberg

FULL TIME

August 22, 2024

View Job Description
See What’s New: Sharp Brains Ltd Job Opportunities
Sharp Brains Ltd

Desktop Support Engineer

Oslo

PART TIME

October 30, 2024

View Job Description
View More Jobs by Sharp Brains Ltd
New Job Alerts
GLS Group

Assistenz (w/m/d) Office Management/ Group IT Direktoren

Eschborn

FULL TIME & PART TIME

November 14, 2024

View Job Description
Kermi GmbH

Industriemeister Bereich Duschdesign (m/w/d)

Plattling

November 14, 2024

View Job Description
KEUCO GmbH & Co. KG

Fachkraft für Lagerlogistik (m/w/d)

Hemer

November 14, 2024

View Job Description
Eurofins Germany Food Testing

Mitarbeiter/Quereinsteiger (m/w/d) für die Zentrale Probenvorbereitung

Hamburg

FULL TIME

November 14, 2024

View Job Description
ADM

Power Plant Engineer (m/w/d)

Hamburg

November 14, 2024

View Job Description
Pwc Germany

Praktikum / Werkstudent FS CMAAS (w/m/d)

Hamburg

FULL TIME & PART TIME

November 14, 2024

View Job Description
CTC GmbH

Working student (d/f/m) to support executive office & finance

Stade

PART TIME

November 14, 2024

View Job Description
Airbus Operations GmbH

Master Thesis (d/f/m) in the field of Cabin Accessibility

FULL TIME

November 14, 2024

View Job Description