Germany Job Openings
realworld one GmbH & Co KG
Senior Customer Implementation Manager (m/f/d) - Freelance
CONTRACT
October 17, 2024
In order to expand our team in Germany, we are now looking for a talented
Senior Customer Implementation Manager (m/f/d) - Freelance
Your responsibilities:
- Act as the implementation specialist to onboard customers and successfully roll out our virtual reality solutions
- Be the primary driver of the implementation and onboarding project with the customer
- Work with the customer’s stakeholders to assess and prepare facilities, network infrastructure, and hardware for using virtual reality technology
- Train the customer's key staff on how to use virtual reality technology effectively remotely or onsite
- Ensure that implemented projects meet or exceed customer expectations and monitor customer feedback for continuous improvement
- Monitor and report on the performance of the implemented solutions, including usage rates and customer satisfaction
- Once solutions are implemented and optimized, complete the hand-over process to our customer success and support teams to continue the customer life cycle
- Support in designing, creating, maintaining, and continually improving the implementation process and its documents, and templates
Your profile:
- Proven track record of professional achievement and impact in B2B project implementation / B2B project delivery
- Experience at the Consultant level in the consulting industry, preferably at a tier-one or tier-two consulting firm
- Extensive expertise in the Life Sciences sector, with a strong emphasis on Pharmaceuticals and Original Equipment Manufacturers (OEMs)
- Excellent communication and customer interaction skills
- Familiarity with project management tools and methodologies
- Highly reliable and detail-oriented
- Ability to adapt to different work environments and manage relationships in diverse settings
- Full fluency in English is required, fluency in German is a big bonus
- Willingness to travel for on-site customer visits, trainings, and implementations, as required by project needs
What we offer you:
- The opportunity to work for an ambitious tech company providing Extended Reality (XR) solutions to the Life Sciences community that deliver value in sustainable and innovative ways.
- The experience of contributing to long-term growth while working on cutting-edge technology in a company that embraces challenges and pushes the boundaries of what’s possible.
- Be part of a diverse, international team where collaboration and people are our strength, with talented and driven colleagues representing over 20 nationalities.
- Take ownership by bringing your own ideas and actively participating in shaping our company.
At realworld one, we put our customers' needs at the heart of everything we do, providing solutions that deliver value in sustainable and innovative ways.
If you're excited about collaborating with driven people and striving for excellence, join us and make an impact.
Let’s build a future together where the virtual and real worlds are indistinguishable, enabling people to effortlessly connect and access a new dimension of information.
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