Greece Job Openings
Patrique Mercier Recruitment
Czech Speaking IT/Customer Service Agent for the World’s Largest Technology Company – Athens, Greece
Athens
FULL TIME
October 31, 2024
As a Czech Speaking IT/Customer Service Agent, you will be the primary point of contact for customers, helping them navigate their technical inquiries and ensuring a seamless experience with our state-of-the-art products and services.
Key Responsibilities:
- Customer Support: Provide exceptional support to Czech-speaking customers via phone, email, or chat, addressing their inquiries and concerns with professionalism and empathy.
- Technical Assistance: Troubleshoot and resolve technical issues related to various products, guiding customers through step-by-step solutions.
- Product Expertise: Stay informed about the latest technology products and services to provide accurate information and recommendations.
- Record Keeping: Maintain detailed records of customer interactions and feedback to enhance service quality and operational efficiency.
- Collaboration: Work closely with cross-functional teams to address customer concerns and improve overall service delivery.
- Language Proficiency: Fluency in Dutch and a strong command of English for effective communication.
- Technical Background: Previous experience in IT support or customer service, preferably in a technology-focused environment.
- Strong Communication Skills: Excellent verbal and written communication skills, with the ability to explain technical concepts in an easily understandable way.
- Problem-Solving Skills: Strong analytical abilities and a proactive approach to resolving customer issues.
- Self-Starter: Ability to work independently and stay organized in a fast-paced, remote work environment.
- Adaptability: Willingness to learn and adapt to new technologies, processes, and tools.
- Comprehensive Health Insurance: Private health insurance from day one to ensure your well-being.
- Professional Development: Extensive training and development programs to enhance your skills and support career growth within the company.
- Performance Bonuses: Competitive performance-based bonuses to recognize your dedication and contributions.
- Financial Incentives: Two additional salaries per year to support your financial goals.
- Travel Assistance: Support with flights and transfers to help you relocate to Greece.
- Housing Support: Assistance with finding accommodation through agency partnerships.
- Initial Accommodation: Fully covered hotel stay for 2-4 weeks to ensure a smooth transition into your new role and environment.
Job Type: Full-time
Pay: 16,000.00€ - 20,000.00€ per year
Application Question(s):
- Are you willing to relocate to Greece?
- Do you have a valid European Passport/ID?
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