About snappi

At snappi, we are committed to a transformative mission: leveraging technology to empower individuals with true financial freedom. This is not merely a job; it is an exceptional opportunity to contribute to the creation of a neobank from its very foundation.
We invite you to be part of this journey. At snappi, we bring together top-tier talent to redefine the financial landscape, driven by a shared commitment to delivering innovative, accessible, and transparent digital banking solutions.

About the role

We are looking for an IT Support Engineer is responsible for providing technical assistance and support to end-user within the organization. This role includes troubleshooting hardware, software, and network issues, managing IT service requests, and ensuring that IT systems run smoothly. The IT Support Specialist is a key point of contact for resolving technical issues and maintaining high user satisfaction levels.

What you ’ll be doing

Technical Support:
o Provide first and second-level support to end-users for hardware, applications, and cloud-based services.
o Troubleshoot and resolve incidents related to Windows and Mac OS environments, Office 365 applications, and other enterprise software.
o Support IT Operations Team.
o Printer MNS familiarity
o Respond to and resolve helpdesk tickets within established SLAs.

Identity Management:
o Manage and maintain user accounts, groups, and roles within Entra ID (Azure AD).
o Assist with single sign-on (SSO) configurations and troubleshoot authentication issues.
o Implement and enforce security policies, such as multi-factor authentication (MFA) and conditional access.

Office 365 Administration:
o Administer and support Office 365 services, including Exchange Online, Share Point, One Drive, Teams, and other related applications.
o Troubleshoot Office 365 connectivity and synchronization issues.
o Micrososft Teams phone basic administration.

Intune and Device Management:
o Manage and deploy devices using Microsoft Intune.
o Configure policies for device compliance, application deployment, and endpoint security.

Basic Network Support:
o Provide basic network troubleshooting, including LAN/WAN connectivity and wireless access points.
o Support and manage Fortinet equipment, ensuring network security and performance.

Conference Room Equipment:
o Set up, maintain, and troubleshoot conference room equipment, including video conferencing systems, projectors, and other AV equipment.
o Provide support for virtual meetings and ensure seamless connectivity and functionality.

Security and Compliance:
o Monitor and respond to security alerts and assist in the investigation of potential security incidents.
o Ensure compliance with organizational policies and best practices for IT security and data protection.

Documentation and Training:
o Maintain accurate and up-to-date documentation of IT processes, procedures, and configurations.
o Provide training and support to end-users to improve their IT literacy and reduce recurring issues.
Requirements

• Bachelor’s degree in Computer Science, Information Technology, or related field or equivalent experience.
• Proven experience as an IT Support Engineer or in a similar role.
• Good knowledge of Entra ID (Azure Active Directory) and Office 365 administration.
• Experience with Microsoft Intune for device management is a plus.
• Familiarity and basic networking concepts, including TCP/IP, DNS, and DHCP.
• Familiarity with Fortinet equipment is a plus.
• Excellent troubleshooting and problem-solving skills.
• Strong communication and interpersonal skills, with the ability to work effectively with nontechnical users.
• Certifications such as Comp TIA A+, Microsoft 365 Certified: Modern Desktop Administrator, or similar are a plus.

• Fluent in English. Other languages a plus.

Workplace Culture
Our values are the foundation of everything we do. We are driven by results and a relentless pursuit of innovation. We believe in continuous learning, which ensures that both our team and our products remain at the forefront of the fast-paced fintech landscape. We prioritize building trust and are deeply committed to our customers, our team, and the broader society. At snappi, you will thrive in a dynamic workplace where your ideas and contributions will play a pivotal role in shaping the future of banking.
Benefits
Our benefits are thoughtfully designed not only with your well-being in mind but also to support your overall professional and personal growth. They include:

• Competitive Salary: Aligned with your experience and skills.
• Hybrid Work Model: Enjoy the flexibility to work remotely.
• Comprehensive Insurance: Medical and life insurance plans.
• Children's Savings Plan: A dedicated savings plan for your children’s future.
• Employer-Sponsored Pension: Secure your retirement with our pension plan.
• Exclusive Discounts: Special rates on our banking products and services.
• Professional Development: Take advantage of continuous learning opportunities and career advancement support.

We are an equal opportunity employer and values diversity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status or disability status.