JW Marriott Crete Resort & Spa (opening 2025),

in Chania, Crete

is looking for an enthusiastic

Guest Experience Agent

The JW Marriott Crete Resort & Spa emerges from the balanced synthesis of Crete’s unique, pre-existing natural elements, and JW Marriott’s curated approach to elegant, quiet luxury, purposed to nourish the guest’s mind, body and spirit and to guide them to find mindfulness through a relaxing and revitalizing experience. Nestled in Chania, Greece, the resort stands out for its concept of offering everything a guest needs, in order for them to focus on themselves and reconnect to their whole self, their loved ones, and the beauty around them.

LOVE WHAT YOU DO EVEN MORE
At JW Marriott, treating guests exceptionally starts with the way we treat our associates. Because we believe it takes people who genuinely love what they do to create a truly extraordinary experience. That’s The JW Treatment.

Role Functions

• Act as the primary point of contact for guests, providing personalized service and responding to inquiries.
• Anticipate guest needs and offer tailored services to enhance their experience.
• Handle guest complaints and concerns with professionalism and resolve issues promptly.
• Coordinate with various departments to ensure seamless service delivery and operational excellence.
• Gather guest feedback and collaborate with management to implement improvements.
• Promote hotel services, amenities, and local attractions to enhance guest satisfaction.

Requirements

• Degree in Hospitality or similar
• Previous relevant experience in luxury hospitality
• Excellent knowledge of the English language (additional languages will be considered a plus)

Benefits

• Career development opportunities
• Employee wellbeing activities
• Excellent working environment
• Be part of Marriott & SWOT Hospitality family