Greece Job Openings
AMSpace Recruitment Consultancy
Portuguese Customer Service Representative In Greece
Thessaloníki
September 25, 2024
Language Requirements:
- Proficiency in Portuguese at C1 level.
- English proficiency at B2 level, for communication and training purposes.
- Provide comprehensive customer support services, addressing inquiries through calls and emails related to automotive and financial products.
- Analyze and troubleshoot issues with speed and professionalism, ensuring effective communication with the relevant departments and colleagues.
- Support financial institutions in detecting and preventing financial crimes, ensuring regulatory compliance with security and professionalism.
- Manage road assistance cases for automotive breakdowns by identifying the problem, coordinating with appropriate dealers or third-party services, and ensuring resolution through on-site repair or towing.
- Address customer service inquiries and complaints related to sales, service, dealership, products, and repairs through multichannel communication.
- Working hours primarily from Monday to Friday, with shifts possible between 09:00 and 19:00 for onsite roles.
- For remote roles, shifts may vary depending on customer demands and service requirements.
- Base gross salary of 1,045.72€ with performance bonuses of up to 10%.
- Additional holiday bonuses and compensation for working Greek official holidays and overtime.
- Both roles provide relocation support, including a flight ticket, hotel stay, and assistance in securing accommodation.
- For positions involving financial crime detection, a clean criminal record concerning financial crimes is mandatory.
- Public social security and private health coverage included.
- Excellent written and verbal communication skills in both Portuguese and English.
- Strong problem-solving and analytical skills with a logical approach to resolving issues.
- Proficiency in using PCs, navigating desktop environments, and utilizing internet applications and software.
- Ability to follow technical troubleshooting steps and navigate mobile software (Android & i OS).
- Adequate typing speed of 25 wpm with 85% accuracy.
- Three weeks of thorough training with experienced trainers, conducted in English.
- Training and some job roles may require attendance at the office premises in Greece for team integration and skills enhancement.
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