Τοποθεσία Χίος πριν 10 μέρες Ημ. ανάρτησης πριν 10 μέρες Με κάποια εμπειρία Επίπεδο εμπειρίας Με κάποια εμπειρία Εποχιακός/ή Τύπος απασχόλησης Εποχιακός/ή Τουρισμός Κατηγορία θέσης Τουρισμός
Front Office Receptionist

Location: Chios, Greece

Responsible to provide customer focused service to the guests, ensuring their stay will become an unforgettable experience.

Qualifications

As a Front Office Receptionist, you will:
Handle all Front Office Procedures like check-in, rooming, check-out

Answer and handle any queries for reservations

Handle all IT systems of the hotel – PMS, Booking Engine, Channel Manager

Maintain working relationships and communication with all the departments and Department Heads

Work closely with Housekeeping Team and verify that accurate room status information is maintained and properly communicated

Inspect rooms cleanliness prior to guest's arrival

Interact daily with all the guests and make sure that all guest requests are acknowledged and handled in a timely manner

Resolve guest problems quickly and efficiently and communicate instantly any issues, guests requests

Follow up any Guests requests, complaints, and defects daily

Assist guests with any request and try to upsell – promote the hotel’s services and to create memorable experiences for every guest

Check cashiers in and out and verify bank deposit at the end of each shift

Ensure high standards of guest satisfaction

Make sure that all guest profiles are updated with all needed information

Ensure their stay becomes an unforgettable experience

Coordinate reception activities and delegate tasks to respective departments according to check-in /check-out and in-house lists

Report to Operations Manager

Essential requirements

Degree or Diploma in Hospitality Management is an asset.

Minimum of 1 year experience in a similar position

Excellent command of both English and Greek language is essential.

Strong interpersonal skills and customer oriented

Knowledge of Microsoft Office Applications

Excellent organizational skills

Effective communication skills

Patience and respect

Ability to perform under pressure

An attractive package of benefits is offered according to qualifications including accommodation and meals.

If you are interested in joining the Hotel Brain team, please send us your CV with recent photo.