Greece Job Openings
Wibit Consulting & Services (WibitCS)
Team Leader with Croatian
Thessaloníki
October 9, 2024
In collaboration we are working with a BPO with great employee satisfaction ratings to find a Croatian-speaking Team Leader.
Location: Thessaloniki, Greece
Work Model: On-site
Employment type: Full-time
DUTIES AND RESPONSIBILITIES:
REQUIREMENTS:
OFFER:
Location: Thessaloniki, Greece
Work Model: On-site
Employment type: Full-time
DUTIES AND RESPONSIBILITIES:
- Conduct thorough content analysis to swiftly detect and address any breaches of community standards, terms of service, and legal obligations, guiding content moderators in maintaining adherence.
- Offer constructive feedback and personalized coaching to content moderators, empowering them to enhance their performance and uphold consistency in moderation decisions throughout the team.
- Establish and refine quality assurance frameworks and documentation to meticulously monitor and report on moderation accuracy and efficiency, driving continuous improvement initiatives.
- Collaborate closely with Operations, Training, and Product Development teams to streamline moderation processes, optimize tools, and foster synergies across departments for enhanced effectiveness.
- Keep abreast of industry trends, best practices, and regulatory changes concerning content moderation, proactively proposing adjustments to policies and procedures to ensure ongoing compliance and operational excellence.
REQUIREMENTS:
- Fluent English (C1) and Croatian (C1), must be able to read and speak the language with an emphasis on great grammar skills
- Bachelor's degree in a related field or equivalent work experience
- Proven experience in team leadership, preferably in a BPO or tech company environment
- Strong understanding of online community standards, legal requirements, and regulatory frameworks related to content moderation
- Excellent analytical and problem-solving skills with the ability to make sound decisions under pressure
- Exceptional attention to detail and ability to maintain accuracy while working with large volumes of content
- Effective communication and interpersonal skills with the ability to provide clear feedback and collaborate with cross-functional teams
- Proficiency in using moderation tools and platforms, as well as Microsoft Office Suite and Google Workspace
- Experience with machine learning-based moderation tools and technologies will be considered as an advantage.
OFFER:
- Excellent remuneration package based on experience, skills and performance
- Shifts within 24/7 hours of operation
- Relocation support
- Wellness coaching sessions to ensure awareness of wellness resources and to ensure job adjustment
- A dynamic and creative team with a positive and friendly atmosphere
- Good work environment - the employer can show off great reviews from their employees
- Guidance and tools to reach your full potential.
-
Indefinite contract
- Private health and life insurance
- €85 monthly meal vouchers
- €65 monthly transport allowance
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