In Collaboration, We Are Hiring: German-Speaking Technical Customer Support Specialist!
We are excited to announce an opportunity with a top outsourcing/BPO partner that is seeking a German-speaking Technical Customer Support Specialist to join their team in Thessaloniki, Greece. This is a perfect role for a tech-savvy, customer-oriented professional ready to deliver outstanding service in a dynamic environment.
Position: Technical Customer Support
Location: Thessaloniki, Greece
Employment Type: Full-time
Remuneration: Base salary

Duties and Responsibilities

• Customer Assistance: Engage with users via email, phone, and chat to provide effective solutions and troubleshoot inquiries.
• Account Analysis: Review and assess user accounts and previous interactions to deliver tailored assistance.
• Technical Troubleshooting: Resolve issues related to software, hardware, and logistics with confidence.
• Escalation Management: Identify complex issues requiring escalation and provide clear context to support teams.

Requirements

• Language Proficiency: Native-level fluency in German, both spoken and written, and C1-level proficiency in English.
• Relevant Experience: Prior experience in customer-facing roles (B2B or B2C) with multi-channel support expertise.
• Technical Skills: Basic coding understanding with the ability to interpret code.
• Communication Excellence: Strong oral and written communication skills with great attention to detail.
• Availability: Monday to Friday, 09:00 AM - 06:00 PM.

What We Offer

• Competitive Remuneration: Excellent salary package based on skills, experience, and performance.
• Collaborative Environment: Work in a supportive, creative team that values positivity and growth.
• Additional Perks:
  • Referral program
  • Comprehensive relocation support
  • Development tools and guidance for ongoing career growth.

If you’re fluent in German, enjoy solving technical problems, and are ready to contribute to a growing team, we’d love to hear from you. Apply now to join us in creating exceptional customer experiences in Thessaloniki!