We are a lifestyle bedding company with 20+ retail stores in Hong Kong.

In order to provide our customers the ultimate sleep experience, we introduce new and high-quality bedding products from all over the world.

Job Duties:
Handle incoming calls, emails, live chats, and social media messages from customers in a timely and professional manner.

Follow up on after-sales service issues, such as order delivery, warranty, and returns, ensuring customer satisfaction.

Input and update customer data accurately in the CRM system

Take responsibility for ad hoc assignments as required.

Requirements:
Form 5/ DSE or above

Relevant working experience in customer service or call center will be an advantage.

Well-organized with an analytical mind and good communication

Excellent telephone manner, customer-oriented mindset and willing to work under pressure.

Good command of spoken and written English and Chinese (Cantonese & Mandarin).

Knowledge in MS Office Applications include Chinese word processing.

Fresh graduate will also be considered.

Benefits and Offer:
Five days work week

Attractive remuneration package

Medical and dental scheme

Birthday leave, marriage leave, compassionate leave, maternity leave and paternity leave

Staff purchase discounts

Excellent career development opportunities

Harmonious and dynamic working environment

Full-time,Permanent