Hong Kong Job Openings

Worldwide Flight Services Holding S. A.

Customer Services Officer (CSO II)– at Call Centre

FULL TIME

September 4, 2024

Job Highlights
  • 5-days work
  • Group life & medical insurance
  • Customer service in Customer Service Centre
Job Description
  • 5-days work, Monday – Friday (44 hours per week)
  • To work at Government Office in Shatin, Tsuen Wan
  • Good remuneration package and benefits with group life & medical insurance
  • May be required to work over-time or outside office hours
Qualifications:
  • Level 2/Grade E or above in five (5) subjects including Chinese Language and English Language (Syllabus B) in the Hong Kong Certificate of Education Examination (HKCEE) or; Level 2 or equivalent or above in five (5) subjects including Chinese Language and English Language in the Hong Kong Diploma of Secondary Education Examination (HKDSEE);
  • Fluency in English, Cantonese and Putonghua;
  • Familiar with office software (e.g. Microsoft Office), Chinese word-processing (using Chang-Jei/ Simplified Chang-Jei) and English word-processing;
  • Candidates should possess at least six (6) years’ full time relevant working experience and two (2) years’ full time relevant working experience on call centre related services;
  • Proven record of study/ training in environmental pollution control and diploma/ certificate in customer services (minimum thirty (30) hours of study) from reputable education institutes is an advantage.
Job Duties:
  • Assist in operating the Customer Service Centre (CSC), handle calls, fax / email messages, etc. received by the CSC;
  • Answer complaints/ enquiries or re-direct the complaints/enquiries to other parties as instructed by the department;
  • Input the call information into the database on perform quality control/check as required;
  • Assist in keeping records and preparing statistics on complaints and enquiries;
  • Assist in conducting outbound survey on customer satisfaction of complaint follow-up service; and
  • Perform other duties as assigned by the supervisor and the Government Representative of the CSC.
Additionally for Senior Customer Services Officers:
  • Assist in coaching of newly recruited Customer Services Officers;
  • Handle difficult cases escalated by Customer Services Officers;
  • Provide briefing to Customer Services Officers on latest department information; and
  • Assist the Government Representative of the CSC in overseeing the operation of the CSC.
Please Whats App 9353 0090 (Mr. Yung)
Job Type: Full-time
Pay: $19,000.00 - $24,000.00 per month
Benefits:
  • Medical Insurance
Schedule:
  • Monday to Friday
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