Hong Kong Job Openings
Worldwide Flight Services Holding S. A.
Customer Services Officer (CSO II)– at Call Centre
FULL TIME
September 4, 2024
- 5-days work
- Group life & medical insurance
- Customer service in Customer Service Centre
- 5-days work, Monday – Friday (44 hours per week)
- To work at Government Office in Shatin, Tsuen Wan
- Good remuneration package and benefits with group life & medical insurance
- May be required to work over-time or outside office hours
- Level 2/Grade E or above in five (5) subjects including Chinese Language and English Language (Syllabus B) in the Hong Kong Certificate of Education Examination (HKCEE) or; Level 2 or equivalent or above in five (5) subjects including Chinese Language and English Language in the Hong Kong Diploma of Secondary Education Examination (HKDSEE);
- Fluency in English, Cantonese and Putonghua;
- Familiar with office software (e.g. Microsoft Office), Chinese word-processing (using Chang-Jei/ Simplified Chang-Jei) and English word-processing;
- Candidates should possess at least six (6) years’ full time relevant working experience and two (2) years’ full time relevant working experience on call centre related services;
- Proven record of study/ training in environmental pollution control and diploma/ certificate in customer services (minimum thirty (30) hours of study) from reputable education institutes is an advantage.
- Assist in operating the Customer Service Centre (CSC), handle calls, fax / email messages, etc. received by the CSC;
- Answer complaints/ enquiries or re-direct the complaints/enquiries to other parties as instructed by the department;
- Input the call information into the database on perform quality control/check as required;
- Assist in keeping records and preparing statistics on complaints and enquiries;
- Assist in conducting outbound survey on customer satisfaction of complaint follow-up service; and
- Perform other duties as assigned by the supervisor and the Government Representative of the CSC.
- Assist in coaching of newly recruited Customer Services Officers;
- Handle difficult cases escalated by Customer Services Officers;
- Provide briefing to Customer Services Officers on latest department information; and
- Assist the Government Representative of the CSC in overseeing the operation of the CSC.
Job Type: Full-time
Pay: $19,000.00 - $24,000.00 per month
Benefits:
- Medical Insurance
- Monday to Friday
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