Hong Kong Job Openings
The Hong Kong Inclusion Platform
Japanese-Speaking Customer Relations Executive (HK)
FULL TIME
November 6, 2024
Varied Duties Across Multiple Teams
Operations Support Team
- Assist with ticket processing, membership benefits, and general membership administration tasks.
- Respond to emails and phone calls from both internal and external clients, including One World partners.
- Handle inbound and outbound calls related to exceptional ticketing cases.
- Work closely with the Revenue team to enhance booking quality and optimize sales and revenue.
- Conduct reviews on high-demand flights to maximize seat availability.
- Coordinate transit layover hotel arrangements for all hubs.
- Manage medical and special case requests.
- Recommend travel products, fares, and services, while delivering after-sales support to customers.
- Provide assistance to global customer support teams as needed.
- Help customers navigate self-service options through our website and mobile application.
- Resolve disruptions such as flight delays, cancellations, or missed connections by offering alternative options and rebooking services.
- Meet key performance targets, including customer satisfaction, productivity, and quality.
- Identify sales opportunities to drive additional revenue growth.
- Build and manage relationships with high-tier members through excellent communication and customer service.
- Identify and seize sales opportunities to increase revenue.
- Manage flight bookings for members, offering "pre-flight advisory" and "post-flight follow-up" services where needed.
- Handle complaints and customer feedback, stepping in to manage escalations and offer resolutions or compensation through various contact channels.
- Legal right to work in Hong Kong.
- Minimum age of 18.
- Excellent written and spoken English and Japanese.
- Conversational Mandarin is a plus.
- Strong customer service orientation.
- Exceptional communication, listening, problem-solving, and teamwork abilities, with the capacity to work independently, stay organized, and thrive under pressure.
- Proficiency in PC operations.
- Flexible, with the ability to multitask.
- Available to work Monday to Friday, including public holidays, with flexibility for shift work as required.
- Be part of a prestigious global service brand.
- Flexible 5-day work week with adaptable shift schedules to suit different lifestyles.
- Receive top-tier training and benefit from a structured career progression path.
- Work in a collaborative, inclusive, and diverse environment.
- Extensive medical coverage and insurance for you and your dependents.
- Participate in a flexible retirement scheme.
- Enjoy discounted travel benefits with multiple airlines for you and your family.
- Access flexible working arrangements.
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