Hong Kong Job Openings
The Hong Kong Internship Platform
Japanese-Speaking Customer Relations Executive (in HK)
FULL TIME
October 23, 2024
Varied Duties Across Multiple Teams
Operations Support Team
- Assist with ticket processing, membership benefits, and general membership administration tasks.
- Respond to emails and phone calls from both internal and external clients, including One World partners.
- Handle inbound and outbound calls related to exceptional ticketing cases.
- Work closely with the Revenue team to enhance booking quality and optimize sales and revenue.
- Conduct reviews on high-demand flights to maximize seat availability.
- Coordinate transit layover hotel arrangements for all hubs.
- Manage medical and special case requests.
- Recommend travel products, fares, and services, while delivering after-sales support to customers.
- Provide assistance to global customer support teams as needed.
- Help customers navigate self-service options through our website and mobile application.
- Resolve disruptions such as flight delays, cancellations, or missed connections by offering alternative options and rebooking services.
- Meet key performance targets, including customer satisfaction, productivity, and quality.
- Identify sales opportunities to drive additional revenue growth.
- Build and manage relationships with high-tier members through excellent communication and customer service.
- Identify and seize sales opportunities to increase revenue.
- Manage flight bookings for members, offering "pre-flight advisory" and "post-flight follow-up" services where needed.
- Handle complaints and customer feedback, stepping in to manage escalations and offer resolutions or compensation through various contact channels.
- Legal right to work in Hong Kong.
- Minimum age of 18.
- Excellent written and spoken English and Japanese.
- Conversational Mandarin is a plus.
- Strong customer service orientation.
- Exceptional communication, listening, problem-solving, and teamwork abilities, with the capacity to work independently, stay organized, and thrive under pressure.
- Proficiency in PC operations.
- Flexible, with the ability to multitask.
- Available to work Monday to Friday, including public holidays, with flexibility for shift work as required.
- Be part of a prestigious global service brand.
- Flexible 5-day work week with adaptable shift schedules to suit different lifestyles.
- Receive top-tier training and benefit from a structured career progression path.
- Work in a collaborative, inclusive, and diverse environment.
- Extensive medical coverage and insurance for you and your dependents.
- Participate in a flexible retirement scheme.
- Enjoy discounted travel benefits with multiple airlines for you and your family.
- Access flexible working arrangements.
New Job Alerts
Hong Kong Health Check and Medical Diagnostic Group Limited
Health Care Assistant 健康服務助理 - 沙田
Sha Tin
FULL TIME
November 19, 2024
View Job Description嘉捷香港有限公司 Dusservice Hong Kong Ltd.
紅磡商廈清潔員 (6天工作 7am - 5pm)
Hung Hom
FULL TIME
November 19, 2024
View Job DescriptionPrince Jewellery & Watch Company Limited
Assistant Finance Manager
FULL TIME
November 19, 2024
View Job DescriptionFortisHill Consulting Limited
(Deputy) Head of Operation - Banking
FULL TIME
November 19, 2024
View Job DescriptionValuable Capital Limited
Operations Officer, OTC Department
FULL TIME
November 19, 2024
View Job DescriptionLUBUDS F&B Group
[米芝蓮 - 高級中菜] 侍應 Server / 部長 Captain / 主任 Supervisor
FULL TIME
November 19, 2024
View Job DescriptionQuality Healthcare Medical Centre Limited
診所文員/ 診所秘書 Clinic Clerk / Medical Secretary (中環)
Central
FULL TIME
November 19, 2024
View Job DescriptionGlobal Link Retail Management Limited
兼職-會計文員 Part-time Accounting Clerk
PART TIME
November 19, 2024
View Job DescriptionHong Kong Health Check and Medical Diagnostic Group Limited
醫學報告文員 Medical Report Clerk
Jordon
FULL TIME
November 19, 2024
View Job DescriptionLooking for similar job?
Million Tech
Customer Service Officer (work in a label factory at Kwai Chung)
August 31, 2024
View Job DescriptionThe Hong Kong Internship Platform
Japanese-Speaking Customer Relations Consultant
FULL TIME
October 16, 2024
View Job DescriptionThe Hong Kong Internship Platform
Japanese-Speaking Customer Relations Executive (HK Based)
FULL TIME
October 22, 2024
View Job DescriptionThe Hong Kong Inclusion Platform
Japanese-Speaking Customer Relations Executive - (in HK)
FULL TIME
November 3, 2024
View Job DescriptionThe Hong Kong Inclusion Platform
Japanese-Speaking Customer Relations Executive (at HK)
FULL TIME
November 4, 2024
View Job DescriptionThe Hong Kong Inclusion Platform
Japanese-Speaking Customer Relations Executive (HK)
FULL TIME
November 6, 2024
View Job DescriptionSee What’s New: The Hong Kong Internship Platform Job Opportunities
The Hong Kong Internship Platform
Senior Merchandiser -(in HK)
FULL TIME
November 6, 2024
View Job DescriptionThe Hong Kong Internship Platform
Purchasing Manager (EMS Factory Experience Required) - PRC
FULL TIME
November 6, 2024
View Job DescriptionThe Hong Kong Internship Platform
Korean & English Translator (at HK) - up to 20k
FULL TIME
November 6, 2024
View Job DescriptionThe Hong Kong Internship Platform
Multimedia Designer - (at HK) up to 25k
FULL TIME
November 6, 2024
View Job DescriptionThe Hong Kong Internship Platform
Client Associate - Bahasa Native Speaker - (at HK)
FULL TIME
November 6, 2024
View Job DescriptionNew Job Alerts
Hong Kong Health Check and Medical Diagnostic Group Limited
Health Care Assistant 健康服務助理 - 沙田
Sha Tin
FULL TIME
November 19, 2024
View Job Description嘉捷香港有限公司 Dusservice Hong Kong Ltd.
紅磡商廈清潔員 (6天工作 7am - 5pm)
Hung Hom
FULL TIME
November 19, 2024
View Job DescriptionPrince Jewellery & Watch Company Limited
Assistant Finance Manager
FULL TIME
November 19, 2024
View Job DescriptionFortisHill Consulting Limited
(Deputy) Head of Operation - Banking
FULL TIME
November 19, 2024
View Job DescriptionValuable Capital Limited
Operations Officer, OTC Department
FULL TIME
November 19, 2024
View Job DescriptionLUBUDS F&B Group
[米芝蓮 - 高級中菜] 侍應 Server / 部長 Captain / 主任 Supervisor
FULL TIME
November 19, 2024
View Job DescriptionQuality Healthcare Medical Centre Limited
診所文員/ 診所秘書 Clinic Clerk / Medical Secretary (中環)
Central
FULL TIME
November 19, 2024
View Job DescriptionGlobal Link Retail Management Limited
兼職-會計文員 Part-time Accounting Clerk
PART TIME
November 19, 2024
View Job DescriptionHong Kong Health Check and Medical Diagnostic Group Limited
醫學報告文員 Medical Report Clerk
Jordon
FULL TIME
November 19, 2024
View Job Description