Hong Kong Job Openings
The Hong Kong Anti-Cancer Society
Patient Relations Officer
FULL TIME
October 9, 2024
- To assist patients in obtaining services in JCCRC
- To provide continuous support to patients and their families during their stay in JCCRC
- To communicate with hospital social workers or other agencies about potential referrals
- To handle JCCRC preadmission work, including the handling of enquiries, arranging family meetings, communicating with hospital social workers or agencies, etc
- To handle charity bed financial assessment when necessary by liaising with RSW of HKACS
- To ensure smooth patients’ admission procedures, handle difficulties faced by patients & families
- To handle inquiries and complaints from patients/families, coordinate communication between patients/families and appropriate staff when needed and follow up to ensure satisfactory resolution
- To collect, compile and analyse service related statistics, coordinate and conduct client satisfaction survey
- To be responsible for the promotion of JCCRC’s services to relevant parties, e.g. MSWs & medical professionals in HA hospitals and the private sector. To cooperate with the Communication & Resource Development Department in carrying out promotion work of JCCRC (e.g. writing of articles for publishing, identifying and liaising with suitable patients and their families for publicity work, etc.)
- To participate in HKACS’s annual events
- To perform any other duties as assigned
- May require working overtime & irregular hours
- Degree in related discipline
- Minimum 3 years’ working experience of which in a medical or health care setting is an advantage
- Good command of written and spoken English and Chinese
- Pleasant personality with good interpersonal skills
- Able to work overtime & irregular hours.
(All personal information provided will be used for recruitment purpose only, candidates not being contacted within 3 months are deemed not suitable. Personal information of candidates will be destroyed after the recruitment process.)
Job Type: Full-time
Benefits:
- Additional leave
- Maternity leave
- Meal provided
- Medical Insurance
- Professional development
- Day shift
- Monday to Friday
- Bachelor's Degree (Required)
- medical or health care setting: 3 years (Preferred)
- working: 3 years (Required)
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