Hong Kong Job Openings

JLL

Regional Engineering Operations Director

November 19, 2024

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

How We support the Whole You:
Our benefits are a good reason to come to JLL.
We are committed to hiring the best, most talented people in our industry, and then empowering them with the resources and support to enhance their health, financial and personal well-being. Our underlying benefits philosophy is this: be fair to our people and provide opportunities for those who take advantage of our programs and resources to lower their health costs and increase their personal and financial security.

Benefits to eligible employees, include:
Medical benefit plan includes clinical, hospital & surgical, dental, and optical benefits

Family medical plan that covers spouse and children

Disability and life insurance

Additional leave includes marriage leave, adoption leave, examination leave and study leave

Staff referral bonus

On-the-job training

Flexible work arrangements may be available

Location: Hong Kong / On-site
What this job involves

This position is responsible for the tactical and strategic engineering leadership of a portfolio of corporate real estate and colocation data centres. The role ensures technical and contractual quality assurance on behalf of a client to ensure all properties are compliant to country, regional, global compliance, and technical standards. The role contributes to the day to day operational leadership, project identification, project execution, major shutdowns, design, commissioning, operations, energy & sustainability, statutory compliance, capacity management and technical subject matter expert. This role interacts daily with clients and account personnel for the corporate real estate and data centre delivery with a focus ojn the service delivery and broader strategic objectives.
Located in Hong Kong or Singapore, the Regional Engineering Director will travel as required within the region to enact the role. The role will directly report to the JLL Regional Operation Director.

Responsibilities
Provision of tactical and strategic leadership for a portfolio of leased and 1 owned corporate real estate building and data centres. Major works owner for APAC (power down planning, execution and new/refurbishment project management).

Review the maintenance/service practices of M&E contractors to deliver quality work practices in line with the manufacturer recommendations, established processes, tools and documentation.

Capacity and utilization coordination, reviews and reporting for office tenancy, Data Centre and server rooms.

Apply engineering regulatory compliance management for the portfolio of buildings, along with compliance to client-stipulated Engineering Playbooks

Incident management support including 24/7 on call for incident management in corporate real estate buildings and Colocation Data Centres and incident root cause analysis.

Coordinating effectively with the client to secure funding and approvals for improvement projects, and liaise with our teams, designers and consultants to ensure works are delivered to a high standard, and that any savings are achieved as anticipated Support and assist any installation, commissioning and programming of new office space to ensure plans, designs, scopes and goals are accurate

Technical reporting submissions for portfolio objectives, regular meetings and data centre performance

Governance of as built drawings and OEM information for APAC

Production and management of MOPS/SOPS/EOPS for APAC

Support for engineering standardization tasks across Asia Pacific

Lead regional technical training delivery

Work with and support regional sustainability lead implementing innovation programs and processes that reduce utility costs, decrease co2, increase productivity, produce cost savings and share learnings with the wider team.

Work with and support the regional sustainability lead to establish a Sustainability Management Plan (SMP), including legal compliance, risk management, internal reporting of energy efficiency, water use, waste and recycling metrics and programs and sustainable procurement.

Identify energy saving & sustainability initiatives and work through to implementation and validation with broader team.

Review of APAC maintenance reports to ensure maintenance is conducted appropriately and performance issues are actioned

Ensure the services provided through the Colocation Data Center operations team is in line with the master service agreement in the lease, business expectations and delivers sustainable performance and availability.

Review of Colocation Data Center monthly reports to ensure client standards are achieved Be the subject matter expert for all data centre activities and technical supports. Participate and provide guidance from design stage through the commissioning and handover of new data centres.

Manage capacity and utilization reporting for the Colocation Data Centers

Work closely with other IT Services teams to understand load forecast impact on data center capacity management

Ensure the SLA in the Lease / MSA is adhered to by the Colocation Data Center and escalate where required for any breaches or near misses

Provide regional guidance and oversight for Colocation Data Centre projects concerning new buildings and extension of capacity of existing premises

Provide regional guidance and oversight for commissioning and IST activities of building services systems in Colocation Data Centers Regional guidance and oversight of annual Colocation Data Centers Due Diligence inspections

Responsible to take part in regulatory and client audits for Colocation Data Centers Hosting monthly Colocation Data Center performance meetings

dentify, track and report any deficiencies in Colocation Data Center performance and provide periodic updates on progress Owner of all technical, contractual and audit documentation for the Colocation Data Center Review and sign off all pre planned major maintenance activities within Colocation Data Centers

Interested? An ideal candidate would need to have the following qualifications
Desired experience and technical skills
Required
Bachelor’s degree in Engineering or related subjects

Minimum of 10 years of relevant engineering management, including Data Centre within scope, experience operating in senior leadership role

Thorough understanding of Data Center building services design and Data Center engineering management

Ability to identify and implement opportunities for operational efficiency/improvements and implement agreed solutions

Drive innovation / thought leadership / industry knowledge

Exceptional oral, written and interpersonal communication skills, capable of interacting and influencing a range of stakeholders ranging from site operations staff and contractors, to senior management within JLL is a must. Proven capabilities in managing complex client relationships and competing priorities

Ability to develop and explain complex operational management information to senior audiences

Be resilient, with high focus on achieving goals

High energy, flourishes in fast pace, dynamic environments

Comfortable working in a challenging environment as part of a team and is comfortable managing incidents and service failures

Able to adapt in a fast-paced working environment and versatile in meeting client changing needs and requirements

If this job description resonates with you, we encourage you to apply even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do, and we’re honoured to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
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