Our client is a specific coffee roaster, café, wholesaler, and academy from Singapore and is seeking an experienced Restaurant Manager who is responsible for overseeing the daily operations of the restaurant, ensuring smooth coordination of all activities, and delivering high-quality customer experiences.
This role encompasses 4 main areas under your jurisdiction:

• Driving sales and profitability
• Staff Management
• Optimising Operations
• Maintaining high customer service standards

Job Responsibilities:
1. Sales & Financial Management

• Sales Performance: Monitor and drive restaurant sales to meet or exceed sales targets and KPI’s
• Financial Oversight: Manage budgeting, cost control, ensuring profit margins are maintained
• Revenue Maximization: Identify opportunities for revenue growth through upselling, promotional campaigns, and menu optimization
• Inventory Control: Manage stock levels to optimize cost and minimize wastage

2. Staff Management

• Team Leadership: Lead, motivate, and manage a diverse team of restaurant staff, ensuring high morale and productivity
• Training & Development: Recruit, train, and develop employees to maintain high service standards and adherence to company policies
• Staff Scheduling: Oversee staff scheduling and ensure adequate manpower during peak hours, balancing labour costs and operational needs
• Performance Management: Conduct regular performance reviews, provide feedback, and address any staff issues or disciplinary matters

3. Operations & Controls

• Operational Efficiency : Ensure all processes run efficiently, from food preparation to customer service
• Quality Control : Maintain consistent quality standards across all aspects of food service, from kitchen preparation to front-of-house services
• Health & Safety : Ensure compliance with food safety, hygiene, and workplace safety regulations in accordance to front-of-house service
• Equipment Maintenance : Ensure all restaurant equipment is properly maintained and that any repairs are completed in a timely manner to prevent disruption to operations

4. Customer Service

• Customer Experience: Ensure a top-notch dining experience for customers by maintaining high standards of service throughout
• Feedback Implementation: Actively seek and respond to customer feedback, using it to make improvements in operations and service quality
• Issue Resolution: Handle customer complaints or issues professionally, working to resolve them swiftly and ensuring customer satisfaction

Key Performance Indicators (KPIs):

• Achievement of monthly and annual sales targets
• Maintenance of food and labour cost ratios within set limits
• Customer satisfaction ratings and feedback
• Staff retention and development metrics
• Operational efficiency and adherence to health and safety standards

Qualifications & Requirements

• Proven experience as a Restaurant Manager or in a similar role in F&B industry
• Strong financial acumen with the ability to manage budgets and improve profitability
• Excellent leadership, communication, and interpersonal skills
• Solid understanding of health and safety regulations in Singapore
• Ability to work under pressure and handle high-stress situations during peak periods of service
• Proficient in restaurant management software and point-of-sale systems
• Fluent in English, proficiency in other languages is an added advantage

Our client offer attractive remuneration packages and excellent career opportunities to the right candidate. Please send your resume with your expected salary and availability.
If you have any enquiries, please contact Ms. Tina Hui at +852 6019 5471 for a confidential discussion.
Please note that by submitting your job application you understand and agree that all personal data provided by you will be treated in strict confidence in accordance with the Personal Data (Privacy) Ordinance for recruitment purposes only.
Job Type: Full-time
Work authorization:

• Hong Kong (Required)