Hong Kong Job Openings

Marriott International, Inc

Senior / Front Desk Agent

FULL TIME

November 6, 2024

Additional Information
Job Number24191780
Job CategoryRooms & Guest Services Operations
LocationCourtyard Hong Kong Sha Tin, 1 On Ping Street, Hong Kong, Hong Kong, China
ScheduleFull Time
Located Remotely?N
Position Type Non-Management

POSITION SUMMARY


Assist staff with expediting problem payments (e.g., problems processing credit card). Follow up with guest regarding satisfaction with guest-related issues. Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Cash guests' personal checks and traveler's checks. Review shift logs/daily memo books and document pertinent information in logbooks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.


Assist management in training, motivating, and coaching employees; serve as a role model. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Anticipate and address guests’ service needs. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.


PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1-year related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None



Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

At Courtyard, we’re passionate about better serving the needs of travelers everywhere. It’s what inspired us to create the first hotel designed specifically for business travelers, and it’s why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We’re looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve – all while having fun.


In joining Courtyard, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

New Job Alerts
Hong Kong Health Check and Medical Diagnostic Group Limited

Health Care Assistant 健康服務助理 - 沙田

Sha Tin

FULL TIME

November 19, 2024

View Job Description
Prince Jewellery & Watch Company Limited

Assistant Finance Manager

FULL TIME

November 19, 2024

View Job Description
Hong Kong Health Check and Medical Diagnostic Group Limited

Health Care Assistant 健康服務助理 - 旺角

FULL TIME

November 19, 2024

View Job Description
Chinese Recreation Club, Hong Kong

Western Restaurant - Head Chef

FULL TIME

November 19, 2024

View Job Description
POP MART (HONG KONG) HOLDING LIMITED

POP MART資深/全職店員 - Senior Sales Associate / Sales Associate (將軍澳PopCorn/觀塘APM)

FULL TIME

November 19, 2024

View Job Description
嘉捷香港有限公司 Dusservice Hong Kong Ltd.

京士柏住宅/會所清潔員 (6天工作 7:30am - 4:30pm / 8am - 5pm)

Yau Ma Tei

FULL TIME

November 19, 2024

View Job Description
Hong Kong Health Check and Medical Diagnostic Group Limited

Enrolled Nurse (登記護士) - 佐敦

Jordon

FULL TIME

November 19, 2024

View Job Description
Hong Kong Health Check and Medical Diagnostic Group Limited

Health Care Assistant 健康服務助理 - 佐敦

Jordon

FULL TIME

November 19, 2024

View Job Description
Global Link Retail Management Limited

兼職-會計文員 Part-time Accounting Clerk

PART TIME

November 19, 2024

View Job Description
Looking for similar job?
MTR Corporation

Senior Administrative Assistant

FULL TIME

October 9, 2024

View Job Description
MTR Corporation

Senior Maintenance Officer - Property (Commercial Building) (ref: 240001IL)

FULL TIME

October 9, 2024

View Job Description
City University of Hong Kong 香港城市大學

Senior Officer (SALSA)

Kowloon Tong

October 9, 2024

View Job Description
Ralph Lauren

SENIOR GLOBAL CITIZENSHIP, WORKER WELL-BEING MANAGER, APAC

Lai Chi Kok

October 9, 2024

View Job Description
Bowtie Life Insurance Company Limited

Senior Officer, Customer Service (Claims-focused) (5 days...

October 9, 2024

View Job Description
Alibaba

Alibaba Cloud Intelligence-Compliance Senior Specialist-Hong Kong SAR

October 9, 2024

View Job Description
See What’s New: Marriott International, Inc Job Opportunities
Marriott International, Inc

Welcome Ambassador

FULL TIME

November 26, 2024

View Job Description
Marriott International, Inc

Supervisor(a) de Compras

Liberia

FULL TIME

November 26, 2024

View Job Description
Marriott International, Inc

Director of Banquets, Events and Dining Beyond

Liberia

FULL TIME

November 26, 2024

View Job Description
Marriott International, Inc

Terapeuta de Spa

FULL TIME

November 26, 2024

View Job Description
Marriott International, Inc

Purchasing Supervisor

Liberia

FULL TIME

November 26, 2024

View Job Description
View More Jobs by Marriott International, Inc
New Job Alerts
Hong Kong Health Check and Medical Diagnostic Group Limited

Health Care Assistant 健康服務助理 - 沙田

Sha Tin

FULL TIME

November 19, 2024

View Job Description
Prince Jewellery & Watch Company Limited

Assistant Finance Manager

FULL TIME

November 19, 2024

View Job Description
Hong Kong Health Check and Medical Diagnostic Group Limited

Health Care Assistant 健康服務助理 - 旺角

FULL TIME

November 19, 2024

View Job Description
Chinese Recreation Club, Hong Kong

Western Restaurant - Head Chef

FULL TIME

November 19, 2024

View Job Description
POP MART (HONG KONG) HOLDING LIMITED

POP MART資深/全職店員 - Senior Sales Associate / Sales Associate (將軍澳PopCorn/觀塘APM)

FULL TIME

November 19, 2024

View Job Description
嘉捷香港有限公司 Dusservice Hong Kong Ltd.

京士柏住宅/會所清潔員 (6天工作 7:30am - 4:30pm / 8am - 5pm)

Yau Ma Tei

FULL TIME

November 19, 2024

View Job Description
Hong Kong Health Check and Medical Diagnostic Group Limited

Enrolled Nurse (登記護士) - 佐敦

Jordon

FULL TIME

November 19, 2024

View Job Description
Hong Kong Health Check and Medical Diagnostic Group Limited

Health Care Assistant 健康服務助理 - 佐敦

Jordon

FULL TIME

November 19, 2024

View Job Description
Global Link Retail Management Limited

兼職-會計文員 Part-time Accounting Clerk

PART TIME

November 19, 2024

View Job Description