Here at Swire Hotels, we don't do ordinary things. We thrive on being different and the exciting, and yes perhaps a little quirky and without doubt, fun.

With a dynamic culture and an open door for your feedback, you're not just filling a role — you're owning it. We provide the training and the freedom for you to flourish, with leaders who support and encourage you. The difference is you. Every day is a fresh page in our collective story.

Ready to join us at Swire Hotels?

Swire Hotels is a group of individual hotel brands who set out to craft extraordinary hospitality for our guests. Our two brands, The House Collective and EAST, are found all over the world, with The Upper House in Hong Kong, The Temple House in Chengdu, The Middle House in Shanghai, and EAST in Hong Kong, Beijing and Miami. Each of these hotels are exceptionally unique yet joined by a shared appreciation for aesthetics and service excellence.

We craft our journeys with passions in:


Job Overview

This role supports the Information Technology department in developing and implementing innovative technology solutions that enhance operational efficiency and deliver exceptional guest experiences. We bring value by ensuring a reliable and secure IT infrastructure, enabling seamless operations, fostering digital transformation, and supporting the organization's strategic goals. An ideal fit for individuals who are passionate about technology, detail-oriented, adaptable to change, strong problem-solvers, and thrive in a collaborative and fast-paced environment.

Key Responsibilities

Welcome to the core of what being a (Senior) Information Technology Support Specialist is all about!

Here's the quick lowdown on what you'll do day-to-day:

• Lead a team of IT support staff to provide hardware and software support to internal customers and hotel guests
• Provide 2nd tier support for complicated support cases
• Involve in systems implementations and upgrade projects
• Liaise with vendors and service providers on system implementations or issues
• Prepare operation manuals and user guides

Requirements

Here's exactly what you need to excel in this role:

The Non-Negotiables (Must-Haves):

• 3-4 years’ experience with exposure to both networking and business applications support
• A degree or diploma in Computer Science
• Hands-on knowledge of supporting VMWare, Veeam, Active Directory, Microsoft Exchange and Office 365, network & security, and hotel applications including PMS and POS
• Strong analytical and excellent interpersonal skills
• Strong communication skills in both verbal and written English and Chinese
• A good team player who is guest oriented, proactive, resourceful, energetic and confident
• Experience in leading operational teams
• Depending on relevant experience and expertise, will be considered for a specialist or senior specialist role.

We've kept it short and sweet – just the essentials you'll need.

What We're Looking For: The Soul Behind the Skillset

Skills are teachable, but your spirit is what truly sets you apart. If you feel a connection with what we stand for, we're eager to meet you.



Pause for a second before you hit 'apply’. Do these values align with your own? Is this the team you've been wanting to join? If your answer is a clear 'YES’, we're excited to get to know you better.

Benefits

For Every Member of Our Family:

• Turn up in smart casual attires and be at ease at work!
• Stagger your working hours and have the flexibility to create a working schedule that fits you!
• Whoosh into the office with ease as it is conveniently located near an MTR station and accessible with public transits!
• Dine at our team dining hall and save on meals!
• Join our wellness programme and healthy pantry to elevate your mental and physical wellbeing!

REQUIRED SKILLS