Hong Kong Job Openings

Motiva Consulting Limited

(Senior) Customer Service Officer -Banking & Insurance

FULL TIME

September 2, 2024

We are hiring customer service representatives for banks and insurance companies. With on-going professional training and developing career path, you will gain a wealth of knowledge and experience in the banking and insurance industry.
Responsibilities
  • Provide effective inbound call services to customers for product and service inquiry
  • Handle enquiries and complaints, guide them through the process
  • Troubleshoot and resolve any customer issues, working closely with internal teams to ensure a quick resolution.
  • Maintain accurate records of customer interactions
Requirements
  • Higher Diploma or above
  • Minimum 1-2 years relevant experience in Banking/ Insurance / Customer Service / Hotline service (preferred)
  • Professional licenses (IIQE/ HKSI)are preferred but not a must
  • Positive attitude and able to work under pressure
  • Strong problem solving skill and results oriented
  • Good command of both written and spoken English and Chinese
  • Candidates with more experience will be considered as Senior role
  • Immediately available is highly preferred
Personal data collected will be used for recruitment purpose only. All applications will be treated in strict confidence.
Job Types: Full-time, Permanent
Pay: $18,000.00 - $30,000.00 per month
Application Question(s):
  • What is your expected salary?
  • What is your current/last salary?
Education:
  • Associate Degree / Higher Diploma (Preferred)
Experience:
  • Customer service: 1 year (Preferred)
Language:
  • Cantonese (Preferred)
  • English (Preferred)
  • Mandarin (Preferred)
Work authorization:
  • Hong Kong (Required)
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