Hong Kong Job Openings
Motiva Consulting Limited
(Senior) Customer Service Officer -Banking & Insurance
FULL TIME
September 2, 2024
Responsibilities
- Provide effective inbound call services to customers for product and service inquiry
- Handle enquiries and complaints, guide them through the process
- Troubleshoot and resolve any customer issues, working closely with internal teams to ensure a quick resolution.
- Maintain accurate records of customer interactions
- Higher Diploma or above
- Minimum 1-2 years relevant experience in Banking/ Insurance / Customer Service / Hotline service (preferred)
- Professional licenses (IIQE/ HKSI)are preferred but not a must
- Positive attitude and able to work under pressure
- Strong problem solving skill and results oriented
- Good command of both written and spoken English and Chinese
- Candidates with more experience will be considered as Senior role
- Immediately available is highly preferred
Job Types: Full-time, Permanent
Pay: $18,000.00 - $30,000.00 per month
Application Question(s):
- What is your expected salary?
- What is your current/last salary?
- Associate Degree / Higher Diploma (Preferred)
- Customer service: 1 year (Preferred)
- Cantonese (Preferred)
- English (Preferred)
- Mandarin (Preferred)
- Hong Kong (Required)
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