Hong Kong Job Openings
Cathay Pacific
Solution Lead - Loyalty - Partnership
September 5, 2024
- IMT - Information Technology
- Hong Kong Special Administrative Region of China
- Cathay Pacific
-
Application Deadline
20 Sep 2024
Reports to: Application Manager
This role is responsible for understanding business needs and driving technology direction and solution delivery within a business domain.
Key Responsibilities
The Solution Lead (SL) is responsible for delivery of high quality IT product or applications to the business. Key responsibilities may be categorised into five areas:
Business Engagement
- Support pre-project consulting for a portfolio pipeline of initiatives
- Capture and communicate business direction, challenges and requirements
- Support business process change
- Recommends commercially and technically viable ideas to improve the business performance
- Work closely with the developers, analyst and architects to architect and develop the best technical design. Conceptualise and propose solution approaches
- Planning, designing, developing, implementing, and supporting IT products and applications to meet the customer needs
- Provide an escalation point for solution analysts in order to deliver business solutions that include technology implementations and/or adaptations
- Recommends and implements simple continuous improvement of standard Cathay IT Practices
- Keep abreast of latest trends in technology, industry and corresponding business domain
- Responsible for application maintenance and striving for continuous improvements within the application lifecycle
- Focus on small to medium scale initiatives
- Initiate, define, plan and execute tasks / initiatives
- Test all solution aspects including but not limited to security, performance, integration
- Facilitate project progress through relevant gates
- Manage the day-to-day activities of the software development team and external 3rd parties as required
- Contribute to team resource planning
- Manage external 3rd parties as required
- Be directly involved in implement solutions in an Agile development team
- Directly manage one or more Solution Analysts
- Perform the role of surrogate Product Owner / BU SME (generally Senior)
- Coach Solution Analysts on any aspect of their role
Minimum:
- Degree qualification in Information Technology related discipline, Masters preferred
-
8+ years of related IT experience covering but not limited to:
- Software development
- System analysis
- Business analysis
- Solution definition
- System Testing
- Client facing experience with successful relationship management is a plus
- Proven verbal and written communication skill
- Professional, passionate, innovative, self-motivated and able to present solutions to diverse groups of stakeholders
- Strong analytical, problem-solving, and decision-making skills, leveraging both logic and creativity
- Proven troubleshooting skills; ability to identify patterns and generate ideas
- Airline or travel industry knowledge is highly beneficial
- Solid software development skill is highly beneficial
Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.
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