Reference Number:
Business: TJI Corporate Offices

Region: Hong Kong

Responsibilities

As a solution owner of CRM and Mar Tech Platforms to oversees the solution design, architecture, implementation, enhancement and ongoing support
Manage the product lifecycle of CRM & Mar Tech solutions, ensuring product quality, performance, and ROI in alignment with business needs
Collaborate with Digital and CRM team to develop digital products and CRM platform, fulfil user requirements, and manage Digital Marketing Tools
Work closely with the Business Project Manager and Business Users for business solution implementation and delivery
Be a member of Data Transformation Team to develop the Enterprise Data Architecture and Data Warehouse
Coordinate with different stakeholders on functional & security requirements, gap analysis, technical specifications, data conversion, training, testing, and roll-out
Manage and support the global solution from system design, implementation to maintenance for all regions
Play a key role in Research and Development for Innovative Solution and Advanced Technology adoption, from Proof-of-Concept to Go-live
Undertake ad-hoc project as assigned

Requirements

Degree holder in Information Technology, Computer Science, Engineering or any related discipline
A minimum 6 years of experience in POS, CRM & E-commerce solutions support from F&B Industry
Sound knowledge of Cloud Infrastructure, Micro Service Design and Data Engineering
Strong background on Technical PM and Vendor Management
Hands-on experience in SCRUM, Web/App development, CRM & Mar Tech Platforms, Data Analytics tools and regional projects handling is highly preferred
Strong analytics skills and practical expertise in ETL, data cleansing, mapping, and evaluation.
Good analytical and interpersonal skills, open minded, tech savvy
Good command in spoken and written English, Cantonese and Mandarin
Hands-on experience in Python, Hadoop/Spark, SQL, No SQL, AI and Machine Learning is an advantage