Reporting to: Pinnacle Operations Manager & VP of Benefits and Wellness
Objectives: This unique role will work for Pinnacle Performance onsite the client team / office to support and manage key wellness programs, specifically focusing on APAC parenting and family care support. The Wellness Advisor will be responsible for executing the Family Care and Parenting strategy, managing vendor relationships, responding to employee queries, and supporting cross-functional collaborations with internal stakeholders. The successful candidate will also drive communication strategies, manage relevant data processing, and oversee the seamless delivery of family care benefits.
ROLES & RESPONSIBILITIES:
Family Care and Parenting Strategy:
- Lead the APAC Family Care and Parenting strategy, ensuring programs and benefits remain relevant to the firm’s business needs.
- Collaborate with Family Care Specialists to ensure seamless delivery, with Family Care Specialists escalating complex cases directly where necessary.
- Work closely with teams such as Medical Leave of Absence (MLOA), Human Capital Management,
- Employee Relations (ER), and Occupational Health (OH) to support family care initiatives
- Provide back-up coverage for Family Care Specialists where required
Employee Query Management:
- Manage the Parenting mailbox, effectively handling employee queries regarding family-related programs.
- Respond to employee queries using teamwork and creative problem-solving, escalating complex cases to the appropriate teams when necessary.
- Track case progress and assist in drafting/reviewing employee communications related to family care and parenting support.
Vendor and Stakeholder Management:
- Manage and enhance relationships with multiple existing vendors in the parenting and familycare space across APAC, ensuring vendor performance complies with contractual terms.
- Serve as the point of contact for vendor wellness administration queries, managing escalated queries in collaboration with external helpline teams.
- Lead the management of prospective wellness vendors to ensure partnerships align with the firm’s values and needs.
Data and Reporting:
- Update parenting data trackers and assist with year-end activities in partnership with other
business functions.
- Oversee the collection, governance, and reporting of data related to parenting and family care support.
Project Management and Event Coordination:
- Manage ad hoc projects related to parenting and family benefits, collaborating across regions and teams to ensure successful project delivery.
- Research and coordinate speakers for family or parenting-related events, including managing speaker contracts and preparing moderator speaking notes.
- Participate in employee presentations for new hires, graduate programs, and other events as required.
Communications and Engagement:
- Develop and implement communication strategies to engage employees in family-related
programs, updating internal intranet content as necessary.
- Enhance relationships with vendors to produce marketing materials, newsletters, and other promotional content.
Regulatory Compliance and Strategic Support:
- Keep abreast of regional regulatory changes and liaise with the Benefits and Wellness team to implement required changes in the firm’s leave management system.
- Support the firm’s overall health resilience, family-friendly, fitness, and mental health agendas.
- Any other reasonable duties as set out by the firm or the client
QUALIFICATIONS & REQUIREMENTS:
- Bachelor’s degree in Human Resources, Business, Wellness Management, or a related field.
- Experience in corporate wellness programs, benefits management, or related fields.
- Familiarity with family care and parenting-related programs is a plus.
- Proven experience in managing wellness programs and family-related benefits.
- Excellent verbal and written communication skills in English.
-Strong stakeholder and vendor management skills, with experience handling external vendors and ensuring compliance with contractual terms.
- High level of computer literacy and familiarity with managing data processing and reporting systems.
- Ability to plan, prioritize, and organize work effectively on a daily, weekly, and monthly basis within a busy team environment.
- Strong attention to detail, with analytical and administrative skills.
- Minimum of 2 years’ experience in a corporate environment, with human resources experience preferred.
WORK ARRANGEMENT AND HOURS OF WORK:
Work Location: Lee Garden 3 (Causeway Bay)
Working hours: Full-Time
To apply, please complete the application form on the Pinnacle Performance website (https://pinnacleperformance.asia/apply-now-wellness-advisor) and submit your Cover Letter and Resume for the attention of Pinnacle Operations Manager, Yuriy Mamatov at careers@pinnacleperformance.hk. Applications close 14.00 Monday 4 November 2024
Job Type: Full-time
Pay: $30,000.00 - $35,000.00 per month
Benefits:

• Medical Insurance
• Paid time off

Education:

• Bachelor's Degree (Preferred)

Experience:

• Human resources: 2 years (Preferred)

Language:

• English (Required)

Work authorization:

• Hong Kong (Required)

Application Deadline: 04/11/2024
Expected Start Date: 02/01/2025