Hong Kong Job Openings
Rosewood Hotel Group
Wine Director
FULL TIME
October 22, 2024
General Information
Country/Region
Hong Kong SAR
Province/City
Hong Kong SAR
Location
Rosewood Hong Kong
Department
Food & Beverage - Services
Job Type
Full-time Permanent
Job Description
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Ensure the delivery of brand promise and provides exceptional guest service at all times.
- Handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
- Maintains positive guest and colleague interactions with good working relationships.
- Assist to ensure that the outlet is operated in line with maximising profit while delivering on the brand promise.
- Respond to the results of the Consumer Audit and ensures that the relevant changes are implemented.
- Assist the Outlet Manager to achieve the monthly and annual personal target and the outlet’s revenue.
- Monitor actual and projected sales on daily basis. Review meal period covers, room capture ratios and average check to ensure revenue goals are met or exceeded. Identifies and addresses opportunities as needed
- Assist Beverage Manager in supervision of staffing levels to ensure that guest service, operational needs and financial objectives are met
- Participate in the management of department’s controllable expenses to achieve or exceed budgeted goals
- Provide feedback on menu sales trends to Director of Food & Beverage and Executive Chef.
- Work closely with other Outlet Managers in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
- Understand and manage the flow of service during Lunch and Dinner service periods and flex role as and when required (Food Runner, Beverage Runner, Waiter, Host).
- Have a thorough knowledge and understanding of all food and beverage items in the menu and the ability to recommend Food and Beverage combinations, up sell alternatives and provide training and maintain knowledge.
- Manage incentive programs for upselling and marketing promotions.
REQUIREMENTS
- Minimum 5 years’ relevant working experience in a sizeable luxury hotel, preferably with international exposure
- Proven managerial abilities in people management, strategic planning and decision making
- Possess strong interpersonal and problem solving abilities
- Strong sense in business acumen and food & beverage market trends
- High standards of professional manner with exceptional communication and presentation skills
- Certified Sommelier or equivalent certification
- Strong knowledge of global wine regions, varietals, and vintages
About Us
A culmination of the group’s differentiated approach to luxury hospitality, Rosewood Hong Kong is the newest global icon for Rosewood Hotels & Resorts®. At the epicentre of the Victoria Dockside arts and cultural district, Rosewood Hong Kong features 322 rooms and 91 suites in Rosewood’s high-residential style, including 18 specialty suites and 186 Rosewood Residences, designed to accommodate longer stays. A new centre of gravity on the Tsim Sha Tsui waterfront, Rosewood Hong Kong’s numerous bars and restaurants will create a vibrant gastronomic hub, showcasing unique concepts which convey Rosewood’s signature, innovative approach to intimate, casual and lively dining. The first urban outpost of Asaya will feature integrative wellness, fitness and spa facilities, debuting a unique gastronomic concept that emphasises wellbeing at its core.
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