• Processing orders ensuring the integrity of all customer data and accuracy of orders
• Ensuring the completion of customer’s orders, from receiving the order until the delivery, including resolving customer order and logistics related issues on an international level
• Assisting our customers and helping to resolve their inquiries effectively via email and phone in a professional, friendly and efficient manner
• Actively supporting the sales activity around the EMEA region
• Handling & resolving customer complaints
• Maintain account related information in the company designated CRM system such as new accounts, changing existing accounts with the support of the Master Data Team
• Actively working with different departments to sort out issues, including billing, logistics, sales or regulatory affairs teams in an international and multicultural environment
• Managing consignment stocks of various products
• Facilitating the invoicing process
• Case management in our CRM system (Sales Force)

• Analyzing complex business problems and issues using data from internal and external sources to provide insight to decision-makers
• Identifying and interpreting trends and patterns in datasets to locate influences
• Constructing forecasts, recommendations and strategic/tactical plans based on business data and market knowledge
• Creating specifications for reports and analysis based on business needs and required or available data elements. May provide consultation to users and lead cross-functional teams to address business issues
• May directly produce datasets and reports for analysis using system reporting tools

• College/university degree
• At least 3 years of experience in customer service or in a similar position
• Fluency in English and French or German language is required
• Excellent customer service and problem solving and prioritization skills
• Experience with data analysis and reporting
• International shipping and logistics experience and knowledge of documentation and international customs requirements highly appreciated
• Can do attitude and solution-oriented mind-set
• Display attention to detail and accuracy
• Exceptional written and verbal communication skills
• Ability to work independently while being an excellent team player
• Proficient in utilizing business tools such as MS Office, Word, Excel and Power Point
• Experience with SAP or equivalent ERP software desired
• Experience with Sales Force or equivalent CRM software desired

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