• Designs and provides the methods and procedures necessary for service management based on ITIL and implements the ITIL framework in the Allianz IT service operations departments by supporting services and projects trasnitions into regular operations.
• Monitors the performance of outsourced IT services and develops suggestions for optimizing provider services.
• Generate workload and capacity reports and monitors service level agreements by identifying deviations between agreed and actual service levels and taking necessary actions to meet service agreements.
• Conducts system performance measurements to analyze the measurement data as well as KPI, and supporting tuning and optimization measures.
• Planns performance and capacity based on service level agreements and assists in the development of trend analyses to identify the anticipated impact of new applications and user groups based on planning documents and forecasting.
• Develops cost planning foundations (business cases) based on capacity planning and aligning with the department management for budget allocation (infrastructure investment/costs).
• Participates in software cost development planning as part of service management while measuring and evaluating software usage and, if necessary, developing measures for cost-effective, consumption-oriented software cost allocation.
• Monitors, controls and documents the process management landscape for Austria in coordination with the operations departments.
• Analyzes and evaluates security-related data from production systems, creates a security report and assists with audits/certifications (ISO 20000 & 27001).
• Based on individual interests and inclinations, independent roles such as service management or task management roles can be taken on.

• Relevant work experience in the area insurance IT with broad understanding and knowledge of current IT technologies and their integration into data centers.
• Knowing the tech stack of Service Management, as it relates to e.g. Service Now, Office365, especially with advanced skills in Excel and a solid numerical aptitude.
• Customer-oriented mindset and service-oriented approach as well as strong communication skills in excellent German and good English to discuss with a diverse audience, often within an insurance focus.
• Having an Agile mindset and willingness to use Agile tools, methods and knowledge combined with the ability to work independently towards defined goals.
• Knowledge of the structure of the group and Allianz Technology as well as of the existing service landscape and strong interest in developing own skills further based on marked obeservation and influences.
• Certificates in ITIL Foundation and further ITIL Managing Professional would be a huge plus, at least we request the willigness to aquire these skills to meet the positions demand.

• We offer a hybrid work model which recognizes the value of striking a balance between in-person collaboration and remote working incl. up to 25 days per year working from abroad.
• We believe in rewarding performance and our compensation and benefits package includes a company bonus scheme, pension, employee shares program and multiple employee discounts (details vary by location).
• From career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery and empowerment are fostered.
• Flexible working, health and wellbeing offers (including healthcare and parental leave benefits) support to balance family and career and help our people return from career breaks with experience that nothing else can teach.