Grow with us

About this opportunity:

Ericsson is a leading provider of telecommunications services and network infrastructure solutions including all aspects of Network Management. Flexible, scalable, programmable, and automated solutions are fundamental in today's networked society. To manage these complex and evolving hybrid networks, service providers will need to employ network management covering radio, transport, and core network technologies in an end-to-end manner. This is what can be all achieved with Ericsson's OSS/ENM system. Come and join us, be part of our OSS Support Team to make it happen!

The Support Engineer typically interacts with customer technical staff, operation managers, service engineers, Service Delivery Managers, and other groups within the Service Delivery organization. You may also interact with groups in R&D, 3rd party suppliers and local authorities.

Working as a support engineer will give You an opportunity to gain broad knowledge within telecom and Datacom, covering both hardware, software, and network knowledge. You will work, collaborate, and communicate in an international environment, both with colleagues internally as well as with customers and suppliers to Ericsson.

What you will do:

• Working with assigned Customer Service Requests (CSR), using support tools and according to support processes and procedures.
• Analyze problems and identify suitable solutions to these problems.
• Fix and resolve problems to stabilize and optimize customer networks.
• Through contact with external customers, capture data and information about any specific problem that has been reported to Ericsson.
• Work, collaborate, and communicate in an international environment, both with colleagues internally as well as customers and suppliers of Ericsson.
• You may have the opportunity to travel internationally and work in different cultural environments.
• Long-term work with Cloud-based Ericsson solutions.

The skills you bring:

• BSc or MSc degree in Computer Science, Electrical Engineering or equivalent
• Strong knowledge of Unix, Red Hat Linux, scripting, and networking
• Troubleshooting skills in Unix/Linux environment
• Good English language, both verbal and written
• Negotiation & argumentation skills
• Ability to work in a team environment
• Customer handling attitude

It's an advantage if you have:

• Experience in Customer Support Services or Network Operations within the IT/Telecom industry
• Min 3 years of experience in customer support
• Knowledge of OSS products (Ericsson ENM, ENIQ, or other vendor)