A Day in the Life:

• Supports the daily operations of an organization by performing general office tasks.
• Communicates with customers, employees, and other individuals to answer questions, disseminate, or explain information.
• Reviews files, records, and other documents to obtain information to respond to requests.
• Types forms, correspondence, memos, and other materials.
• Maintains filing systems for efficient recordkeeping and easy retrieval.
• Checks emails, send faxes, make copies, and updates computer databases.
• Answers telephones and gives information to callers, take messages, or transfers calls to appropriate individuals.
• Trains other staff members to perform work activities, such as using computer applications.
• Completes tasks or projects assigned by supervisor in a timely manner.

What You'll Need for Success:

• High school diploma or equivalent
• at least 1 year of clerical experience applying the below, outlined knowledge, skills, and abilities in a similar role.

• Working knowledge of general office functions and clerical procedures
• Active listening skills
• Excellent critical thinking skills
• Strong written and verbal communication skills
• Strong organizational skills with the ability to prioritize tasks effectively
• Excellent attention to detail and proofreading skills
• Proficient computer skills required, including but not limited to Microsoft Word, Excel, case management and data base tools.
• Ability to work with sensitive documents and information, and be privy to sensitive agency information without divulging information to internal or external parties
• Ability to work independently
• Ability to provide effective and professional customer service to internal and external parties.
  

Supervisory Responsibilities/Direct Reports: