Required: Candidates for Global Clients

• Job Title: Customer Success Specialist - Healthcare
• Industry Type: Healthcare
• Department: Customer Success, Service and Operations
• Experience Required: 2-4 years
• Qualification: Any Graduate
• Shift Timings: 6PM - 2:30AM (Night Shift)
• Salary: 3-5 LPA
• Location: Remote

Roles & Responsibilities:

• Efficiently manage incoming patient calls with a professional demeanor, ensuring timely and helpful responses to all inquiries.
• Pay close attention to patients' concerns, responding with accurate, thoughtful information and viable solutions to their healthcare queries.
• Navigate Electronic Medical Records to access and analyze patient data, facilitating the scheduling of medical appointments with appropriate doctors.
• Record all patient interactions diligently in the CRM system for systematic tracking and management of customer service activities.
• Work in synergy with colleagues to enhance service standards by sharing insights and implementing collective improvements in patient care.

Required Candidate Profile:

• You have excellent English spoken and written skills and at least 1-year of professional experience in the healthcare sector.
• You are familiar with healthcare regulations like HIPAA.
• You have attention to detail and perform all tasks with high accuracy.
• You demonstrate empathy and professionalism in all interactions.
• You own a computer with 2.4 GHz Processor and 8 GB RAM, professional noise-canceling headphones, and at least 100 Mbps internet connection.

Nice to have:

• US/Canada healthcare professional experience
• Healthcare-related certifications/degrees (India or North America)
• Knowledge about Optometry/Ophthalmology

Job Types: Full-time, Permanent
Benefits:

• Provident Fund

Schedule:

• Fixed shift
• Night shift

Supplemental Pay:

• Performance bonus
• Yearly bonus

Application Question(s):

• What is your CTC per annum?
• What is your expected CTC per annum?
• What is your notice period?
• How many years of total work experience do you have?
• How many years of work experience do you have in International Voice Process - Healthcare?
• What is your proficiency level of Spoken English - Fluent, Proficient, Intermediate or Beginner?
• What is your proficiency level of Written English - Fluent, Proficient, Intermediate
• Do you have laptop with minimum i3 processor or equivalent?
• Do you have access to 100mbps of internet speed?
• Do you have a laptop with 8gb RAM?

Work Location: Remote