India Job Openings

Vodafone Idea

GM - Circle Postpaid Lead

September 14, 2024

Job Req ID: 45029

Location:Delhi, IN

Function: Retail

About:Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

We're proud to be an equal opportunity employer. At VIL, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best.

VIL's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed and Digital. Consequently, our recruiting efforts are directed towards attracting and retaining best and brightest talents. Our endeavour is to be First Choice for prospective employees.

VIL ensures equal employment opportunity without discrimination or harassment based on race, colour, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.

VIL is an equal opportunity employer committed to diversifying its workforce.

Role

Circle Postpaid Lead

Job Level/ Designation

M3/General Manager

Function / Department

Postpaid/Postpaid Operations

Reporting Manager

Circle Operations Head (solid line) and Cluster Postpaid Head (dotted line)

Location

UPW Circle Office, Delhi

Job Purpose

Lead Manage the Sales, Service and Operational nitty gritty for the Postpaid business in the defined geography. He / She will drive productivity and profitability of LFS and SFS in the said geography.

Key Result Areas/Accountabilities

1) Facilitate n lead the team on revenue metrics:

Post-paid Gross Adds

Quality of acquisition measured through T4M to T6M.

Base upgrade revenue

VIBS (non-mobility revenue)

Lead indicators:

MNP, Red Together contribution, IM penetration and participation, non-mobility products distribution mix, Consumer – Enterprise contribution.

2) Drive and facilitate uniform customer experience agenda across formats and drive digital adoption.

Lead indicators:

TNPS, EQ scores, process compliance scores, infrastructure and ambience upkeep scores,

Sales Process enablement through higher contribution of digital orders

Complaint reduction

3) Drive Channel Profitability [LFS/ SFS] by building store level Productivity, Line item wise revenue visibility, driving additional revenue by alliances for all formats.

4) Driving new project roll out like monetization initiatives, Digitization for smooth execution of Go to Market initiatives on engaging customers with various Postpaid events organised in the geography to grow footfalls.

Lead indicators:

LFS and SFS profitability.

Amazon SIS Productivity

COCA utilization.

Core Competencies, Knowledge, Experience

Problem Solving

Operations excellence.

Analytical thinking and innovation

Collaboration and good inter personal skills.

Assertiveness

Conflict management.

Vendor and channel Management.

Team Management

Must have technical / professional qualifications

Preferably MBA with Postpaid Management/Operations Experience

Years of Experience

10+ years overall should have handled teams in the past.

Direct reports

Area Postpaid Lead(s)

Vodafone Idea Limited (formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership

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