Job Summary:

The Customer Success Specialist will focus on the day-to-day end customer engagement and partner management. You will work closely with the sales team and partners to ensure the customer use the product effectively and drive them to use the applications for their design requirements. This includes customer onboarding, managing customer details in database, monitor customer license usage dashboard using internal portal, share the feedback with partner for training and enable the license management.

Principal Responsibilities:

• Assist in broadcasting Autodesk communication and follow-up with partner on assigned tasks for India Region.
• Track, escalate and support customers' technical issues on Autodesk products and solutions worldwide
• Ensure the right levels of communication with the Autodesk partners and deliver accurate documentation as appropriate
• Ensure the integrity of the information to be made available, for the correct execution of the programs.
• Coordinate with global support team and regional PSM for Learning Partner recruitment, technical tickets & onboarding Sales Training on new product/s and/or technologies.
• Support Learning Partners with respect to Autodesk Software Subscriptions, subscription contract, renewals, license access, and maintenance issues
• Develop adequate expertise to support the Subscription license fulfillment model.
• Do customer profiling on renewals before customer / partner calling
• Sorting potential renewal base w.r.t partners, seats, products & renewal period
• Reach to right partner audience
• Do follow up on renewal order with partners & reach customer if required
• Share it with Sales / Partner Teams
• Share weekly & monthly forecast on renewal closures
• If any issue, get it resolved with Datech Sales Teams, Partner Teams & Vendors.
• Follow up on conversion & closure of renewal opportunity
• Identifying prospective customer contact for new subscription contract
• Reach to right customer user for the Product usage
• Do understand from customer if deployment is done & if there is any issue (withing in 15 days)
• If any issue, get it resolved with internal sales team support
• Follow up on usage, product training if required & if customer is able to adopt the product in his environment
• Adhere to Tech Data policies and compliance requirement.
• Business forecasting and business planning for product groups with PSM.
• Provision of various reports for the purpose of commercial decision making.

Knowledge and Skills:

• Good level of communication, initiative and teamwork
• Good level of use of Office tools, in particular Excel
• Good level of spoken and written English
• Knowledge and experience in the use of databases

Experience

• Minimum 2 to 5 years of experience in customer success or renewal business

What's In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Don't meet every single requirement? Apply anyway.

At Tech Data, a TD SYNNEX Company, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you're excited about working for our company and believe you're a good fit for this role, we encourage you to apply. You may be exactly the person we're looking for!

We are an equal opportunity employer and committed to building a team that represents and empowers a variety of backgrounds, perspectives, and skills. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity or expression, sexual orientation, protected veteran status, disability, genetics, age, or any other characteristic protected by law.