India Job Openings

Wipro Limited

Lead Administrator

Pune

September 2, 2024

  • Pune, India; Hyderabad, India
  • Tech Hiring
  • 3105553
Job Description


Role Purpose
The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations
Do
Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup)
Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution
Conduct technology capacity planning by reviewing the current and future requirements
Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable
Strategize & implement disaster recovery plans and create and implement backup and recovery plans
Manage the day-to-day operations of the tower
Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues.
Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower
Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges
Develop shift roster for the team to ensure no disruption in the tower
Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc.
Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps
Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness


Team Management
Resourcing
Forecast talent requirements as per the current and future business needs
Hire adequate and right resources for the team
  • Train direct reportees to make right recruitment and selection decisions
Talent Management
Ensure 100% compliance to Wipro’s standards of adequate onboarding and training for team members to enhance capability & effectiveness
Build an internal talent pool of Hi Pos and ensure their career progression within the organization
  • Promote diversity in leadership positions
Performance Management
Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports.
Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below
Employee Satisfaction and Engagement
Lead and drive engagement initiatives for the team
Track team satisfaction scores and identify initiatives to build engagement within the team
  • Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team
Exercise employee recognition and appreciation


Stakeholder Interaction


Stakeholder Type

Stakeholder Identification

Purpose of Interaction


Internal

Technology Solutions Group, BU Teams, Different Infrastructure teams

Understanding requirements, planning and status updates, maintenance and back up, issue resolution etc.


IRMC, QA

Guidance on risk mitigation and quality standards


External

Clients

Understanding requirements, planning and status updates, maintenance and back up, issue resolution etc.


Vendors/ Manufacturers

Development and deployment of platforms, applications, databases etc.



Display


Lists the competencies required to perform this role effectively:
  • Functional Competencies/ Skill
    • Technical Knowledge - Knowledge of own tower (platform, application, database etc) - Expert
    • Domain Knowledge - Understanding of IT industry and its trends - Competent to Expert


Competency Levels


Foundation

Knowledgeable about the competency requirements. Demonstrates (in parts) frequently with minimal support and guidance.


Competent

Consistently demonstrates the full range of the competency without guidance. Extends the competency to difficult and unknown situations as well.


Expert

Applies the competency in all situations and is serves as a guide to others as well.


Master

Coaches others and builds organizational capability in the competency area. Serves as a key resource for that competency and is recognised within the entire organization.



  • Behavioral Competencies
    • Managing Complexity
    • Client centricity
    • Execution Excellence
    • Passion for Results
    • Team Management
    • Stakeholder Management


Deliver


No.

Performance Parameter

Measure


1.

Operations of the tower

SLA adherence
Knowledge management
CSAT/ Customer Experience
Identification of risk issues and mitigation plans
Knowledge management


2.

New projects

Timely delivery
Avoid unauthorised changes
No formal escalations



Citrix Admin

If you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at helpdesk.recruitment@wipro.com. Do not email your resume to this ID as it is not monitored for resumes and career applications.
Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.
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