Key Responsibilities:

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  Operational Management:
  
  
  • Oversee daily operations to ensure smooth and efficient business processes.
    
  • Monitor and evaluate operational performance, making recommendations for improvements.
    
  • Manage and coordinate resources, including staff, equipment, and inventory.
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  Process Improvement:
  
  
  • Identify opportunities for process enhancements and implement best practices.
    
  • Utilize methodologies such as Lean, Six Sigma, or Kaizen to optimize workflows and increase productivity.
    
  • Develop and enforce operational policies and procedures.
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  Project Management:
  
  
  • Lead and manage operational projects from inception to completion.
    
  • Develop project plans, set timelines, and allocate resources effectively.
    
  • Track project progress and ensure deliverables are met on time and within budget.
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  Financial Oversight:
  
  
  • Assist in budgeting and financial planning for operational activities.
    
  • Monitor expenses and identify cost-saving opportunities.
    
  • Analyze financial reports and provide insights to management.
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  Team Leadership:
  
  
  • Supervise and mentor operational staff, providing guidance and support.
    
  • Conduct performance reviews and address any personnel issues.
    
  • Foster a positive and productive work environment.
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  Customer Focus:
  
  
  • Ensure that operational processes align with customer needs and expectations.
    
  • Address customer inquiries and complaints in a timely and effective manner.
    
  • Work with the customer service team to improve overall customer satisfaction.
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  Risk Management:
  
  
  • Identify potential risks and develop strategies to mitigate them.
    
  • Ensure compliance with safety regulations and industry standards.
    
  • Prepare contingency plans for operational disruptions.
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  Reporting and Analysis:
  
  
  • Prepare and present reports on operational performance to senior management.
    
  • Analyze data to identify trends and make informed decisions.
    
  • Provide recommendations based on performance metrics and operational data.

Requirements

Qualifications:

• Bachelor's degree in Business Administration, Operations Management, or a related field
  
• Excellent verbal communication skills in English,Hindi,Kannada & Telugu.
  
• Minimum 2 years of work experience in operations & customer support, Procurement roles are mandatory.
  
• Excel skills and computer handling skills will be an added advantage
  
• It's an in-office job based in Banashankari, Bangalore. Monday to Saturday.
  
• Proven track record of managing projects and leading teams effectively.