Indonesia Job Openings
PT SPC
Customer Service Offline (Ex Customer Service Bank)
Bekasi
CONTRACT
October 15, 2024
- Memandu konsumen dan mitra kami dalam menggunakan produk
- Mengelola pertanyaan dan perselisihan layanan yang timbul dari konsumen dan mitra
- Memberikan layanan pelanggan yang sangat baik kepada konsumen dan mitra
- Menjaga hubungan baik dan upaya membangun komunitas dengan konsumen dan mitra
- Mendukung proyek-proyek dari semua vertikal termasuk pendaftaran, akuisisi, dan transaksi penjualan
- Mengedukasi konsumen dan mitra tentang produk, dan kampanye promosi, serta memecahkan masalah ketika mereka mengalami kesulitan
- Menyelesaikan masalah konsumen dan mitra dengan cepat dan efektif dengan empati dan perhatian
- Melakukan tugas-tugas administratif yang berhubungan dengan akun mitra (pengisian pulsa, perubahan informasi mitra, dll)
Qualifcations:
- Min D3/S1 segala jurusan dengan IPK 2,75
- Artikulasi yang jelas dan komunikasi yang baik dalam Bahasa Indonesia
- Memiliki pengalaman kerja 2 tahun di bidang customer service dan sales
- Memiliki kemampuan mengetik dengan WPM 50 & Akurasi 90%
- Memiliki rasa empati
- Telah melakukan vaksinasi 3 dosis
- Energik dan lincah
- Perhatian terhadap detail
- Adaptif terhadap perubahan yang dinamis
- Mampu berbahasa Inggris dengan komunikasi pasif minimal
Jenis Pekerjaan: Kontrak
Panjang kontrak: 6 bulan
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