Qualification

• Minimum D3 or bachelor's degree from all majors.
• Good written and verbal communication skills in English (Will be tested during the recruitment process)
• fresh graduates are welcome to apply
• Flexible for SHIFTING schedule and changes along with in
• Strong problem-solving skills and demonstrated multi-task capabilities.
• Preferably to have a typing speed of at least 40 words per minutes
• Fast learner and independent to work in the multi LOB (email, live chat, inbound, and outbond etc)

Responsibilities

• Provide timely support to customers through available communication channels (email, chat and call)
• Identify and escalate priority issues through proper channels.
• Assisting customers in resolving basic technical issues by providing scripted guidance regarding basic customer inquiries.
• Meet all key performance indicators set by the company and client.
• Work with other team members in identifying better ways in providing better customer support.

Job Types: Full-time, Contract
Application Deadline: 10/19/2024