Indonesia Job Openings
![ATI Business Group [MGM-0343] Customer Service Team Leader](/storage/logo/ATI_Business_Group.jpeg){kind=logo}
ATI Business Group
[MGM-0343] Customer Service Team Leader
FULL TIME
November 18, 2024
We are seeking a talented individual to join our team as a Customer Service Team Leader. You will play a critical role in guiding, mentoring, and inspiring a diverse customer support staff. The ideal candidate will have a proven track record in customer-facing roles, monitoring productivity, and a history of driving continuous improvement initiatives within a dynamic work environment.
Key Responsibilities:
Our aim at ATI Business Group in working with our clients is to support their continued growth by providing cost-effective technology and talented & scalable people resources on demand. ATI's singular focus on providing services to the travel and hospitality business communities across the globe has been a remarkably successful one. Since commencing in 2002 we now have over 1300 employees providing services to our clients worldwide.
Key Responsibilities:
- Lead, coach, and evaluate a team of customer support staff, conducting regular performance evaluations and providing constructive feedback to foster growth and development.
- Design and implement innovative strategies to optimize daily operations, ensuring high efficiency and effectiveness in meeting Service Level Agreements (SLAs), including adapting the team's schedules to provide coverage.
- Continuously monitor workflow, identify areas for improvement, implement process enhancements, and use data-driven insights to improve productivity and meet SLA metrics.
- Act as the primary point of contact for clients, maintaining strong relationships and proactively addressing their needs and expectations.
- Monitor performance metrics and generate detailed reports for senior management and clients to ensure operational excellence.
- Identify and mitigate potential risks, ensuring compliance with data protection policies and other operational safeguards.
- Proficient in both written and spoken English.
- A minimum of 2 years experience in the Customer Service field.
- Background in the travel and aviation industry is a plus, but not required.
- Strong leadership skills, with the ability to inspire and motivate teams to achieve objectives.
- Excellent communication and interpersonal skills, with a pleasant and approachable demeanor.
- Analytical mindset with a talent for interpreting data and metrics to guide decision-making and process improvements.
- Ability to excel in a fast-paced, high-pressure environment, with strong problem-solving capabilities.
- Proactive in identifying and suggesting solutions to improve team productivity.
- Willing to work with flexible shifting arrangements.
Our aim at ATI Business Group in working with our clients is to support their continued growth by providing cost-effective technology and talented & scalable people resources on demand. ATI's singular focus on providing services to the travel and hospitality business communities across the globe has been a remarkably successful one. Since commencing in 2002 we now have over 1300 employees providing services to our clients worldwide.
New Job Alerts
PT Untung Bersama Sejahtera (UBS Gold)
Chemical Engineer
Surabaya
November 19, 2024
View Job DescriptionPT Sinar Global Solusindo
Teknisi GPS - Kelistrikan Kendaraan
Jakarta
November 19, 2024
View Job DescriptionPT Untung Bersama Sejahtera (UBS Gold)
Internal Audit
Surabaya
November 19, 2024
View Job DescriptionLooking for similar job?
PT. Samudra Teknik Sejahtera
CUSTOMER SERVICE
Tangerang
FULL TIME & CONTRACT
August 30, 2024
View Job DescriptionPT Swapro Internationals
Customer Care (Front Office) Cabang Meruya
Jakarta
CONTRACT
August 30, 2024
View Job DescriptionPT Ebliethos Digital Indonesia
Customer Service Specialist
Yogyakarta
FULL TIME
August 29, 2024
View Job DescriptionSee What’s New: ATI Business Group Job Opportunities
ATI Business Group
Data Analyst (Proficient in Excel)
Jakarta
FULL TIME
November 18, 2024
View Job Description
ATI Business Group
Customer Service Billback
Jakarta
FULL TIME
November 18, 2024
View Job Description
ATI Business Group
Ticketing Staff (Contract Based)
Jakarta
FULL TIME
November 18, 2024
View Job Description
ATI Business Group
[MGM-0343] Customer Service Team Leader
FULL TIME
November 18, 2024
View Job Description
New Job Alerts
PT Untung Bersama Sejahtera (UBS Gold)
Chemical Engineer
Surabaya
November 19, 2024
View Job DescriptionPT Sinar Global Solusindo
Teknisi GPS - Kelistrikan Kendaraan
Jakarta
November 19, 2024
View Job DescriptionPT Untung Bersama Sejahtera (UBS Gold)
Internal Audit
Surabaya
November 19, 2024
View Job Description