Requirements

• Oversee end-to-end MSME loan processing operations, including onboarding, disbursements, and collections.
• Ensure compliance with regulatory requirements and internal risk management policies.
• Drive operational excellence through process optimization, reducing turnaround time and improving service levels.
• Manage and lead a team of operations professionals to meet service and efficiency targets.
• Collaborate with the business, credit, and risk teams to ensure alignment on strategies and objectives for MSME operations.
• Develop and implement operational SOPs for scalability and efficiency in processing MSME loans.
• Monitor and analyze operational performance data to identify areas for improvement and implement corrective actions.
• Ensure quality control and audit readiness of all operational activities.
• Manage external relationships with third-party vendors and partners (e.g., technology providers, collection agencies).
• Report to senior management on operational metrics, challenges, and opportunities for improvement.

Responsibilities

• Bachelor's degree in Finance, Business Administration, or a related field.
• Minimum of 5-7 years of experience in banking operations, with at least 3 years in a leadership role managing MSME or retail banking operations.
• Proven experience in loan operations, credit processing, and collections, particularly in the MSME segment.
• Strong understanding of banking regulations and compliance requirements related to MSME lending.
• Experience in process optimization, with a track record of improving operational efficiencies.