Access to Care Advisor Sports Medicine

Location: Sports Medicine- UCC Mardyke Arena
Job type: Permanent
Overview of role:
UPMC presently provides high level sports injury management at UPMC Sports Medicine sites across Ireland. The UPMC Sports Medicine Network is now opening in the UCC Mardyke Arena. UCC Mardyke Arena has a National and International reputation for being a centre for Sporting excellence and UPMC hopes to further support this offering with Access to world class Sports Medicine services. UPMC is looking for a dynamic individual who will function in a front of house role and manage all referrals into the sports medicine clinic, scheduling of procedures, payment collection, referral management for further episodes of care, and provide administrative support to the clinicians in the clinic. This is a part time position, with rostered hours for Mondays and Fridays.

Primary Duties and Responsibilities:

Duties & Responsibilities
Front of House:
Deliver a patient-centred experience to all our patients and stakeholders internally and externally.
Manage all contractor, visitor, and patient pathways daily, adhering to policies and procedures and ensuring a professional service is always delivered.
Liaise with UCC Mardyke Arena staff and leadership, as required, to ensure a smooth patient pathway.
Distribution and tracking of daily of key registration process for all internal stakeholders.
Manage call volumes to switch and action all queries in an efficient and professional manner.
Manage all referral entry points, deliver messages to relevant internal colleagues and manage communication with patients to ensure best outcomes and patient experiences.
Responsible for Healthlink, the health mail platform. Ensure all referrals are responded to and sent to our consultants internally. All generic referrals are followed up for clinical vetting and distributed according.
Responsible for central referral management, distribution and registering of referrals to diagnostics team.

Referral Management:
Action all referrals and process efficiently.
Organise logistics around team/ athlete baseline testing; engaging with relevant clinician stakeholders to ensure a timely organized process.
Communicate with referring sources to confirm receipt of referrals and ensure compliance with International patient safety goals of accuracy in patients’ details.
Liaise with patients to ensure we have their most up to date demographics and where applicable, health insurance details.
Work closely with colleagues from all UPMC sites and complementary departments such as diagnostics, scheduling and orthopaedics.
Meet scheduling KPI’s ensuring compliance to scheduling process in all systems – including the Sports Clinic patient management system.
Ensure Insurance verification process is adhered to and all patients are notified in advance of payments due where applicable.
Medical Records:
Populate and ensure comprehensive record keeping for patients on the designated UPMC Sports Medicine patient management system.
Liaise with the Access to Care Manager and the Director of Quality & Patient Safety when dealing with requests for medical records for all Data protection requests.
Review patient medical record numbers on a regular basis to ensure that no duplication of medical record numbers takes place.
Upload relevant correspondence, not limited to blood, histology, imaging results, and other test results in patient’s record.
Ensure that appropriate information is extracted from electronic record and provided to UPMC upon referring patients on for further care.

Qualifications & Experience:
Qualifications & Experience
Two years previous experience in an administrative role with customer service focus.
Business/Secretarial Qualification
Excellent working knowledge of Microsoft Office Packages.



Equal Opportunity Statement and Benefits

UPMC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

At UPMC we provide a total rewards program that is not only market competitive, but fair and provides growth opportunities for all our colleagues.

Compensation – Competitive pay for the work employees do – base pay, performance related pay and premium pay where applicable.

Benefits – Fully paid maternity and paternity leave for new parents. Competitive Pension Plan, company funded Death in Service Benefit x 3 times. Critical Illness cover for all employees up to the age of 66.

Performance and Recognition – Rewards for performance that supports the goals and mission of UPMC through our annual ACES programme.

Work-Life Balance – Enhanced annual leave up to a maximum of 27 days. Flexible working opportunities to support you to work around external family commitments.

Development and Career Opportunities – Opportunities for each employee to reach their career goals through continued learning and/or advancement.

About UPMC

A $26 billion healthcare provider and insurer, Pittsburgh, Pennsylvania-based UPMC is inventing new models of patient-centred, cost-effective, accountable care. Working in close collaboration with the University of Pittsburgh Schools of the Health Sciences, UPMC shares its clinical, managerial and technological skills worldwide through its innovation and commercialisation arm, UPMC Enterprises, and through UPMC International.

Providing high-quality healthcare in the South East since 2006, UPMC’s operations in Ireland now include UPMC Whitfield Hospital in Waterford, UPMC Sports Surgery Clinic in Dublin, UPMC Kildare Hospital in Clane and UPMC Aut Even Hospital in Kilkenny. Outpatient care is available at the UPMC Carlow Outreach Centre, UPMC Hillman Cancer Centre radiotherapy locations at UPMC Whitfield and in Cork, the UPMC Sports Medicine Clinic at SETU Arena, Waterford, TUS Moylish Campus, Limerick, TUS Thurles Campus, Tipperary, and the UPMC Concussion Network. The UPMC Institute for Health is located in Mayo and the Global Technology Operation Centre is based in Kilkenny. UPMC is the Official Healthcare Partner of the GAA and GPA.