Ireland Job Openings
Aer Lingus Technology Recruitment
Continuous Improvement Expert (Hybrid/Dublin)
Dublin
August 23, 2024
About us:
Aer Lingus has a proud legacy of connecting people and places across Europe and North America. Many of you will be familiar with the warm welcome of our cabin crew, pilots and operations' staff but what many of you might not know is how much Aer Lingus is now a technology company as well as an airline.
We have a rapidly growing technology team located both remotely throughout Ireland and beyond as well as in our hangar at the airport. Digital transformation is key to achieving that mission. We want to ensure that we provide the best value and service to customers, as well as ensuring that Aer Lingus is an enjoyable and innovative place to work.
We are excited by the opportunities that digital technologies offer us to achieve our mission, improve the way we work and help us to remain a much-loved Irish brand. We've only really begun to scratch the surface in terms of the opportunities offered by digital technologies but, even with this in mind, we've managed to achieve so much and created great results in the few years we've been driving this transformation. We're very excited about the years ahead.
Fancy being part of our digital transformation journey? We are currently recruiting a Continuous Improvement Expert to join our growling Tech team. As a Continuous Improvement Expert, you will be a part of the department that supports the delivery of a leading digital platform that is now the primary sales and servicing channel of our customer, as well as the most cost effective and biggest customer reaching.
Aer Lingus has a proud legacy of connecting people and places across Europe and North America. Many of you will be familiar with the warm welcome of our cabin crew, pilots and operations' staff but what many of you might not know is how much Aer Lingus is now a technology company as well as an airline.
We have a rapidly growing technology team located both remotely throughout Ireland and beyond as well as in our hangar at the airport. Digital transformation is key to achieving that mission. We want to ensure that we provide the best value and service to customers, as well as ensuring that Aer Lingus is an enjoyable and innovative place to work.
We are excited by the opportunities that digital technologies offer us to achieve our mission, improve the way we work and help us to remain a much-loved Irish brand. We've only really begun to scratch the surface in terms of the opportunities offered by digital technologies but, even with this in mind, we've managed to achieve so much and created great results in the few years we've been driving this transformation. We're very excited about the years ahead.
Required skills:
- Educated to degree level or equivalent experience.
- Affinity for (internal candidates) / expert in (external candidates) Lean Six Sigma with demonstrable experience of leading implementation of complex operational change (internal candidates) / CI tracks (external candidates)
- Experience in a technical role gained in a complex, global organization.
- Business partnering experience, working as a valued partner with medior and senior stakeholders and third parties across a diverse operation.
- Proven track record of successfully influencing Leaders of their past change projects
- Experience of, and contribution to, applicable industry best practice, leading and shaping further development.
- Experience of operating across multiple countries and cultures is desirable.
- Strong leadership with a proven ability of creating and communication an inspiring vision and influencing / persuading internally and externally.
- Effective stakeholder management, balancing and finding compromises between opposing views and opinions.
- Business partnering influencing capability and strong commercial awareness.
- Problem solving & understanding of the broader business context (business acumen).
- Flexibility in a rapidly changing and developing environment, with the ability to work under pressure.
- Innovation - transforming industry trends into practical, cost effective, secure, scalable and supportable solutions.
- Proven excellent coaching skills of both junior and medior employees and managers
- Data Tech savvy
- Fluent written and spoken English.
-
A lean expert of the Continuous Improvement Team in EI is responsible for for:
- defining & implementing the CI Operations framework for consecutive CI tracks (alone or in tandem with another CI expert)
- working closely with key stakeholders to support implementation across the CI track in scope, using a business partner approach.
- creating and implementing short and medium-term process improvement plans.
- Ensuring project/ workstream design meets functional requirements and is achievable for the organisation.
- Ensure follow up of the business after the track has been completed
- They will be expert in Lean Six Sigma with strong capability and experience in developing implementation strategies for complex, multidisciplinary parts of organisations.
- They will be a dynamic individual with gravitas and ability to create a journey that will engage leaders and employees across the CI track they are working on
- They will support the creation of a culture of continuous improvement with the roll-out of the implementation framework(s) and development of the education that goes with it
- They will install CI process in their own tracks and support its further development
- They will be responsible for ensuring that their the CI champions have strong skills of CI methods and Tools (CI champions =Designated people from the business that will cooperate more intensively with the CI team,
- who will remain in the business and will absorb as much skills as possible to anchor CI in the business)
- They will participate in the cultural change workstreams (e.g. they will provide CI change success stories, participate in townhalls, steerco's, execute workshops, market the new approach, support the CI process…)
- This role may require travel and working from multiple sites/locations. Willing and able to travel to participate in meetings, workshops, and other related activities.
What we offer:
- Comprehensive staff travel perks
- Remote/hybrid working options
- 25 days annual leave plus public holidays
- Generous pension scheme
- Annual performance related bonus
- Parking available when onsite
- Collaborative, innovative, friendly, team based working environment
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