Ireland Job Openings
Flogas
Customer Experience Specialist
Dublin
FULL TIME
November 1, 2024
About the role:
Flogas Enterprise Solutions is looking for a Customer Experience Specialist to focus on enhancing the overall experience of our gas and power customers. This role will engage closely with customers to understand and meet their needs, supporting them with tailored energy solutions and providing insights on trends and pricing. As part of our operations team, you'll work with customers, network operators, and regulatory authorities to ensure a seamless service experience and high-quality support. This position is ideal for someone passionate about customer success and interested in a fast-paced, evolving environment.
Please note that this role will start in our city centre office and move to our new head office at Dublin Airport Central in the new year.
Key Responsibilities:
Ideal Candidate Profile:
The ideal candidate will have a strong background in customer-focused roles. They are proficient with MS Excel, including tools such as pivot tables and macros, and are comfortable managing large data sets to spot trends. Knowledge of the Irish energy market is a essential. This person thrives in a collaborative environment, has a strong attention to detail, and enjoys solving customer challenges to create a positive experience. Key strengths include initiative, productivity, integrity, and a results-oriented approach.
About Flogas:
Part of the DCC Group, Flogas Ireland was established in 1978 supplying Liquefied Petroleum Gas (LPG) throughout the island and to this day remains one of the leading suppliers in Ireland, servicing a diverse range of market sectors, including commercial, agricultural, and domestic.
Over the years, Flogas has evolved and grown as an Energy business, and with the acquisition of Budget Energy, based in Derry, and Flogas Enterprise Solutions, (formally known as Naturgy) we are now also a leading supplier of Natural Gas and Electricity, as well as Renewables, including Corporate Power Purchase Agreements, and energy services in both residential and commercial markets across the island of Ireland. We have an esteemed reputation within the Energy Industry and have been awarded the NSAI Quality System Certificate from the I.S. EN ISO 9001 Series.
As a Flogas Group, we are now driving our growth strategy to achieve our vision of being Irelands leading provider of total energy solutions, meeting our customers changing needs and delivering to the highest possible standard.
Why work with us?
Flogas is a well-established business within the DCC group and is continuing to grow, becoming a top provider in the energy sector, making it a very exciting time to be part of the Flogas Group. We offer a warm and welcoming environment, valuing our people and their input into the business. We encourage a collaborative workplace, where everyone feels included and heard.
Benefits:
Flogas is an equal opportunity employer. We encourage diversity and are committed to creating an inclusive environment for all employees.
Flogas Enterprise Solutions is looking for a Customer Experience Specialist to focus on enhancing the overall experience of our gas and power customers. This role will engage closely with customers to understand and meet their needs, supporting them with tailored energy solutions and providing insights on trends and pricing. As part of our operations team, you'll work with customers, network operators, and regulatory authorities to ensure a seamless service experience and high-quality support. This position is ideal for someone passionate about customer success and interested in a fast-paced, evolving environment.
Please note that this role will start in our city centre office and move to our new head office at Dublin Airport Central in the new year.
Key Responsibilities:
- Ensure customer satisfaction by understanding their energy needs and delivering tailored solutions. Actively support the sales team and provide customer insights to inform decisions.
- Analyse trends in gas and power markets to keep customers informed of significant shifts and support their strategic planning.
- Liaise with gas and electricity networks to resolve customer issues quickly and efficiently, ensuring a smooth process.
- Prepare and deliver accurate and clear reports on customer usage and billing, providing insights into trends, costs, and service improvements.
- Use expertise on gas and electricity markets to support Sales team on a regular basis. Analysis - prepare any bespoke analysis (Microsoft excel reporting tools) that is required by the Sales team or customers.
- Deliver and fulfil bespoke procurement strategies for FES' industrial and commercial customers, working closely with customer and account manager in the design phase, and executing once agreed.
- Manage relationships with key internal stakeholders.
- Generate custom reports and analysis that help customers make informed decisions and track their energy usage and expenses.
Ideal Candidate Profile:
The ideal candidate will have a strong background in customer-focused roles. They are proficient with MS Excel, including tools such as pivot tables and macros, and are comfortable managing large data sets to spot trends. Knowledge of the Irish energy market is a essential. This person thrives in a collaborative environment, has a strong attention to detail, and enjoys solving customer challenges to create a positive experience. Key strengths include initiative, productivity, integrity, and a results-oriented approach.
About Flogas:
Part of the DCC Group, Flogas Ireland was established in 1978 supplying Liquefied Petroleum Gas (LPG) throughout the island and to this day remains one of the leading suppliers in Ireland, servicing a diverse range of market sectors, including commercial, agricultural, and domestic.
Over the years, Flogas has evolved and grown as an Energy business, and with the acquisition of Budget Energy, based in Derry, and Flogas Enterprise Solutions, (formally known as Naturgy) we are now also a leading supplier of Natural Gas and Electricity, as well as Renewables, including Corporate Power Purchase Agreements, and energy services in both residential and commercial markets across the island of Ireland. We have an esteemed reputation within the Energy Industry and have been awarded the NSAI Quality System Certificate from the I.S. EN ISO 9001 Series.
As a Flogas Group, we are now driving our growth strategy to achieve our vision of being Irelands leading provider of total energy solutions, meeting our customers changing needs and delivering to the highest possible standard.
Why work with us?
Flogas is a well-established business within the DCC group and is continuing to grow, becoming a top provider in the energy sector, making it a very exciting time to be part of the Flogas Group. We offer a warm and welcoming environment, valuing our people and their input into the business. We encourage a collaborative workplace, where everyone feels included and heard.
Benefits:
- Competitive Salary
- Annual bonus
- Defined Pension Contribution
- Healthcare Allowance
- Staff discounts
- Hybrid work options (role dependant)
- Health and Wellbeing Supports
- Learning and Development Opportunities
- Career Advancement is important to us in Flogas. All our roles are advertised internally, and we encourage internal progression right across the business.
Flogas is an equal opportunity employer. We encourage diversity and are committed to creating an inclusive environment for all employees.
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