Customer Loyalty Advisor - Office hours Monday to Friday only!

Join Sky Ireland as a Customer Loyalty Advisor!

Start your career in our Dublin contact centre with a starting salary of €30,015, increasing to €32,000 upon successful completion of your probation period. Plus, enjoy the opportunity to earn up to an additional 18% in incentives!

At Sky, it's our people who make this an exciting, inclusive workplace where you can be yourself and let your talents shine.

We've embraced hybrid working in our contact centres, so you'll enjoy the flexibility of working from both home and the office.

Your primary responsibility will be to retain our existing customers by delivering outstanding service and tailored solutions that meet their needs. By addressing concerns with empathy and resolving issues effectively, you will strengthen customer loyalty, reduce churn, and help drive our continued business success.

What you'll do:

• Manage inbound calls from existing customers considering the cancellation of their subscriptions, ensuring each interaction is positive and supportive.
• Contribute to business success through daily, weekly, and monthly KPI performance.
• Support our customer base by providing individualised package options to suit their needs and provide insights to support customer retention trends by identifying the reasons for demand.
• Be available to support our customers Monday to Friday between the hours of 8.45am - 5:15pm

From day one, we'll provide you with everything you need to succeed, including in-depth knowledge of our award-winning products and effective techniques for handling any challenge-big or small. Our commitment to your growth means you'll have all the tools and support to reach your full potential as a Sales Advisor

What you'll bring:

• Must be results-oriented and thrive in a high-energy environment
• Strong communication and interpersonal skills.
• Proficient in problem-solving and conflict resolution, with a focus on customer satisfaction.
• Strong team player with a proactive attitude and ability to adapt to changing situations. A passion for great customer service
• Provide insights into customer retention trends by identifying the reasons for churn, enabling the business to make informed improvements to products and services.
• Willingness to learn new skills

What we offer:

• Incentives & Rewards: Enjoy regular incentives and rewards for your performance, recognizing your contributions and achievements.
• Comprehensive Training: Gain in-depth training designed to build versatile skills that you can apply across diverse sales environments, setting you up for success in your role and beyond
• Career Progression: Unlock a clear path for growth with opportunities to enhance your skills through our Advisor Development Program and Emerging Leader Program, providing a solid foundation for your career advancement

The Benefits:

At Sky Ireland, we offer our employees an extensive list of benefits, including:

• Free Sky TV, along with discounted broadband
• Private healthcare with Laya Healthcare
• Annual Sharesave scheme
• Sky pension plan and Life Assurance which gives you extra piece of mind
• Dental healthcare options
• Cycle to work scheme
• Exclusive discounts from over 800 retailers

Inclusion:
CVs aren't everything. We're more focused on who you are and the potential you'll bring to Sky. That's why we have a unique approach through a series of questions and a video round. If you need us to make any adjustments to our recruitment process, let our Recruitment Team know by clicking the support button at the beginning of your application.

Where you'll work!
You'll be based at our brilliant Contact Centre at Burlington Plaza in the centre of Dublin, but we operate a hybrid model which allows you the flexibility to split your time between home and the office, if preferable.

When you're on site, you'll have access to free tea and coffee, break out TV area, bike rack, changing/shower facilities, and discounted bus travel. Find out more about Sky Ireland here: https://careers.sky.com/sky-ireland/

Why wait?

Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you.

To find out more about working with us, search #Life At Sky on social media. A job you love to talk about.

Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.