Customer Service Agent - Repairs Administrator
Social Housing

• Provide high quality administration duties throughout the repair and asset management processes
• Work with colleagues to achieve performance, quality and tenant satisfaction targets
• Carry out triage on incoming reactive repair requests and raise reactive work orders in line with agreed processes and policies
• Align repair requests with scheduled and cyclical repair schedules to ensure no duplication of works.
• Approve reactive repair works and update systems to reflect same
• Follow up on issues on reactive repairs and manage the repair works through to completion
• Report on reactive repair timelines and escalate where delivery does not meet SLA timelines
• Receive completion notification from contractor, and call tenant to make sure works complete
• Take incoming telephone calls
• Adhere to all financial and operational policies and agreed contracts and Service Level Agreements
• You will be required to perform such other duties as may reasonably be required of you by the Organisation.

Desirable Criteria:

• You will already have previous experience in a customer service environment and a demonstrable commitment to delivering excellent customer service.
• While experience in the Housing Sector is ideal, it is not essential for this role, as on the job training will be provided.
• You will have strong attention to detail, often analysing data from a variety of sources and be able to prioritise your busy workload as required.
• We're seeking motivated people with excellent IT, numeracy and communication skills; if this sounds like you we look forward to hearing from you.

i Care Employee Benefits:
Benefits include:
- Competitive Salary
- Generous Annual Leave Entitlement
- Flexible Working Hours
- Supports for Employee Learning and Development
- Employee Assistance Programme and Wellbeing supports
- Bike to Work Scheme
- Tax Saver Scheme
Job Type: Full-time
Pay: €35,000.00-€45,000.00 per year
Benefits:

• Bike to work scheme
• Employee assistance program
• Flexitime

Schedule:

• Monday to Friday

Experience:

• financial administration/management: 1 year (required)

Work authorisation:

• Ireland (required)

Work Location: In person
Application deadline: 04/10/2024
Reference ID: Rent Officer2024