• Operation of the Customer Support Software database on a daily basis
• Customer services contact for a defined set of accounts
• Process call-off's/Stock issues on WMS from Supplier Hub (stock files)
• Set-up and maintain Customer and Product file maintenance on WMS & Intranet
• Liaise with Warehouse on all special requests, e.g. inspection, test, rework, quarantine, special deliveries
• Scanning, Indexing & Filing
• Generation of Customer Specific Reports
• Generation of invoices and supporting documentation
• Process customer claims
• Generation of KPIs

• Strong MS Office skills required (Word/Excel)
• Customer Service experience in office setting required
• Excellent phone manner
• Excellent written ability for email communication
• Ability to pro-actively resolve issues with customers
• Excellent team player
• Excellent time-keeper
• Proven ability to work to weekly/monthly schedules is vital.

• Interesting and challenging job in an experienced and close-knit team
• Substantive support in the process of adaptation
• Participation in projects of international scope
• Contract of employment

Operations